Compellent SCV3020 - 2 disks down

Hello info-interne,

I will send you a private message and if you can send me your service tag and Controller serial# we can look into this.

Please let us know if you have any other questions.

Hi,

please, what is the solution ?

Regards,

Hary

Hi,

Have you a process used by Dell ProSupport when replaced your disk ?

Thanks and regards,

Hary

The 1.st disk was replaced under warranty by Dell ProSupport.
The 2.nd disk came back to normal.

Dell ProSupport helps a lot.

Can you share this experience to solve our incident ?

Regards,

Hary

I hope you can fix your disk problem.

• Check the firmwares updates,
• use the "spare" functionality
• You maybe will end up with different disks Model numbers but the disk capacity should not be lower.
• disk must be Dell brand because of modified firmwares

Sorry but i don't remember the details, because it is an old case now.

It can be fix without ProSupport, but they provide the peace of mind in a Production context it's valuable.

Yes. They are mastering the process and they check things i wouldn't have thought about.