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July 29th, 2021 14:00

Compellant MPIO Only using one NIC

I thought everything was going swimmingly when i woke up to this error.

Alert created on controller '356814' for object [internal ref: 'CFS-3'] - [Connectivity]: Server 'CFS-3' not visible on all expected paths

This then took down all volumes on the server. The only way i could get the volumes back was to restart one of the controllers. After looking some more i discovered that MPIO although reporting working fine wasnt.

NIC 1

StevenPowell33_0-1627592568157.png

 

NIC 2

StevenPowell33_1-1627592586568.png

 

I then went to disable nic 2 expecting nic1 to takeover but it didnt. The volumes went down again im able to ping both fault domains correctly over both cards respectively. 

StevenPowell33_2-1627592683126.png

StevenPowell33_3-1627592698677.png

 

MPIO looks as far as i can tell setup correctly. 

StevenPowell33_4-1627592733806.png

 

Is there anything anyone can think of i can try because im racking my brain trying to work out what else i can do.

 

Steven

 

4 Operator

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2.7K Posts

July 30th, 2021 07:00

Hello @StevenPowell33,

Good to see you back in the Dell Community.


We are going to need a little bit more of information. What Compellent system do you have? Is still on warranty?


Please, check this document: Dell EMC SC Series Storage and Microsoft Multipath I/O: https://dell.to/3x8IEol and this video: https://dell.to/3ydOzJW


Hope this helps.
Regards.

4 Operator

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2.9K Posts

July 30th, 2021 08:00

Morning Steven,

 

I think you've got the right idea when you mention calling copilot. I am fairly certain they do have some form of on-demand support offering. I'm not sure what the cost is, but that would likely be the best route.

July 30th, 2021 08:00

This is a dell 5020F unit which is just out of warranty else id call copilot do they do a pay by case model. 

I have been through the documents again and again to no avail. If you have any other ideas it would be a life saver

 

Steven

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