after add disk dive , it show unassigned

What happens if you right klick on that 7.2K folder or Disks and select "assign disks"?

I cannot remember if its normal having a red warning sign on disk in the unassigned folder. Also the SCv units acts different when it comes to handling unassigned disk.

Btw... you should upgrade your SCOS because its a very old version and 7.3 and 7.4 brings huge improvements.

1. You need to configure SupportAssists and open your FW so that the SC can reach dell
2. You should configure your FW that you can get the SecureConsole working which is needed by Dell to perform the pre checks for the upgrade. Also for trouble shooting when you really need their help

If youre running on a dark site Dell Support will tell you how to store the SupportAssists Report on USB stick and how to upgrade SCOS with an ISO.

Regards,
Joerg

Thanks for reply. I know the version is very old, but the company is not able to connect internet. Let me very helpless

and I see the post I link is same of me. So I am thinking about use putty to type command and assign the disk.

Hello Fung..

i have the same issue you mention above, and wondering if you got any solution or solve it.

My finally solution is buy the disk from dell, and it perfect work.

May I know if you do try update the FW of the SANS or related software? It might help the case.

I already bought disks from local Dell dist. with same Part number as the others Disks.

no i didnt try to update FW.. i think it's the last update.

and my current is 7.1.12.2

That a disk is placing into the unassigned folder is a normal behavior.

But based on the screenshot the status of this disk is "down".

1. Broken disk
2. Disk from a different Compellent which was not cleared
3. Disk from an unsupportet Compellent. Disk from a SCv cannot used in a SC
4. You dont need a Dell Disk. You always needs a Compellent (from Dell of course) one. These disks are preformated and before Dell sell such a disk they verify if you can used it based on your SCOS version

Buying such a disk from 2nd. market can be a challenge.

Thanks for reply...

the SAS 3.5 disks been bought are brand new, and as Model Numbers of the old one "Replaced" 

the 2 drives we bought give the same issue.. i moved the drive from 15k folder to the unassigned folder, but it cant recognized and always has a cross red , i deleted the index number and it took next num..!!

what else i can do like..  clear metadata\ cache

will put links for the drives and the error

thank you..

the old drive : https://drive.google.com/file/d/14b1XqoMWx2H4GITuqUMMd1Fo5_gTMk4K/view?usp=sharing

the new drive : https://drive.google.com/file/d/14cIUd8YbOKg8Ivu9AAVR6prPze8hCqKj/view?usp=sharing

Compellent  screenshoot:  https://drive.google.com/file/d/1f6hmNOpxsoCrfk_qZ5mBD27nG7dRHszX/view?usp=sharing

any comments ...

You buy it from Dell for your Compellent.

question with other way ..

how can i know if the SAS drive is compatible with my storage ..!!