This post is more than 5 years old
40 Posts
0
5159
January 10th, 2013 21:00
SAN Copy Enabler installation fails with USM
Hello EMC specialists,
I have installed a new VNX5300 on site, and this was completely successful.
But to migrate all data from the old AX4-5F system in place I need to install SANCopy.
I have got from EMC sales team the Enabler SANCopyOption-01.23.5.001-xpfree.ena to install it on the AX4 for push mode.
To do that, I use USM latest revision.
The AX4 system is functioning normally.
The Software Prepare for Installation wizard process works fine from beginning to the end.
Second Phase : Install software - the wizard selects by default express installation, because
preparation is already done.
When I click next, I have the window Express Install information verification, and on this windows I have the hourglass, and this is during still more 20 minutes.
USM is not hung, I can go previous with the button, and next again to this window.
I have done a Restart Management Server on both SPs, without success.
The AX4 system is still in production, until all data will be transferred to the VNX5300
Do you have an idea to help me on this problem ?
Thank you for your help.
Best regards.
JonK1
2 Intern
•
247 Posts
0
January 14th, 2013 01:00
Can you see anything in the AX4 SP event logs?
Have you tried skipping step 1 and just going straight for the Install Software step2 with a custom install? Maybe that will give you different errors that get you a bit further
AnkitMehta
1.4K Posts
0
January 14th, 2013 03:00
If it is possibile that CIMOM is not functioning properly so USM is unable to gather the information.
Could you try below steps:
- Restart Management Server
- Try to install the enabler.
If it still doesn't work out you might need to reboot the 1 SP at a time and perform the activity if you have already tried with different USM installed workstation!
GearoidG
251 Posts
1
January 17th, 2013 00:00
Did they send it by email by any chance? It is possible that antivirus on email servers can strip out part of the content of the enabler which then causes the enabler to fail
Gearoid
Madhug1
2 Intern
•
127 Posts
1
January 21st, 2013 08:00
Hi,
Let me know and confirm name of the enabler (SANCopyEnabler-01.01.5.002-xpfree.ena) that you have received.
Thanks
Madhusudan
Raphlou
40 Posts
1
June 10th, 2013 12:00
Hello John,
I come back after a long time.
I would like to thank you for your support, your suggestion was the right one.
Best regards.
Raphlou
Raphlou
40 Posts
1
June 10th, 2013 12:00
Hello Madhusudan,
I come back after a long time on this discussion.
I have opened a ticket with EMC Support, and Jon KLAUS had the good answer.
I have directly run the install step, without the preparation phase, and it was successful.
But I have learned with this difficulty that SAN Copy enablers are not the same for AX4 systems :
For Clariion and VNX systems : SANCopyEnabler-01.01.5.002-xpfree.ena
For AX4 systems : SANCopyOption-01.23.5.001-xpfree.ena
Thank you for your help.
Best regards.
Raphlou
Vipin VK
2 Intern
•
812 Posts
0
June 10th, 2013 22:00
Thanks a lot for updating the thread.
JonK1
2 Intern
•
247 Posts
0
June 10th, 2013 23:00
That's always good to hear
Thanks for your update and all the best!
marcelo_cariell
5 Posts
0
October 7th, 2014 08:00
Hello Raphlou,
we are in the same situation and wondering were you found the enabler. we´ve found but want to be sure it is not modified.
Can you send us the link, please ?
Best,
dynamox
9 Legend
•
20.4K Posts
0
October 7th, 2014 08:00
you need to purchase the product, contact your local EMC representative.