LCC Down on DEA

Dear Community Members,

Recently we tried to upgrade our Clariion AX4-5F from 02.23.050.5.710 to 02.23.050.5.711.

Besides we show some faults during healthcheck which causes system not to perform upgrade.

The problem seems to degregade redundancy on the storage. It seems we have LCC on Enclosure 2 to be broken down, besides this alarm is just triggered after a disk failure. Do anyone has an idea about the root cause of our problem? What should be done to fix this out?

I share the logs below. Full getlog output also attached.

Thanks,

//Sinan

###################GET LOG OUTPUT######################

08/24/2013 14:17:12                      (7127897c)Disk(Bus 0 Enclosure 2 Disk 11) failed or was physically removed.TLA Part Number is 005048956, Serial Number is 3SJ1XKMX    . 

00000400 06005600 d3040000 7c8927e1 7c8927e1 00000000 00000000 00000000 00000000 00000000 7127897c                            Flaredrv                       

08/24/2013 14:17:12 Enclosure 2 Disk 11  (a07) CRU Powered Down                        [0x00]   ffff0002 920c                                    

08/24/2013 14:17:12 Enclosure 1 Disk 0   (60a) Internal information only. A logical unit has been enabled[0x00]   30005    3fd000c                                 

08/24/2013 14:17:12 Enclosure 2 Disk 0   (60a) Internal information only. A logical unit has been enabled[0x00]   40006    3ff0018                                 

08/24/2013 14:17:12 Enclosure 2 Disk 11  (906) Unit Shutdown                           [0x00]   c000b    c0023                                   

08/24/2013 14:17:12 Enclosure 2 Disk 11  (799) Internal information only. Peer Requested Drive Power Down.[0x00]   0        23                                      

08/24/2013 14:17:13 Enclosure 3 Disk 0   (60a) Internal information only. A logical unit has been enabled[0x00]   50007    3fe0024                                 

08/24/2013 14:17:30                      (2580)Storage Array Faulted Enclosure 1 LCC B : Faulted Enclosure 2 : Faulted Enclosure 2 Disk 11 : Removed Enclosure 2 LCC B : Present Enclosure 3 LCC B : Faulted                                                          

08/24/2013 14:17:30                      (1)   EV_Device::_operator=: 9 9 2 0 9 9 2 0

                            Navisphere Agent               

08/24/2013 14:18:50 Enclosure 2 LCC B    (7406)Link Control Card (Enclosure 2 LCC B) (Part No. N/A, Serial No. N/A) is not working properly. Disks in this Disk Array Enclosure (DAE) and those connected to it may not be accessible through this LCC's SP.                                                          

08/24/2013 14:18:57                      (7115000d)Internal Information only. PSM File "AlertProviderInfo.xml" Deleted.

00 00 04 00 02 00 4c 00 d3 04 00 00 0d 00 15 61 0d 00 15 61 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 71 15 00 0d                            psm

###############UPGRADE LOGS#################

# ./naviseccli -User root -Password root -Address 10.96.65.16 -scope 0 ndu -install AX4-5-Bundle-02.23.050.5.711.pbu

Running install rules...

===============================================

Version Compatibility : Rule passed.

Redundant SPs : Rule passed.

Acceptable Processor Utilization : Rule passed.

No Trespassed LUNs : Rule has warning.

No Transitions : Rule passed.

No System Faults : Rule failed.

All Packages Committed : Rule passed.

Special Conditions : Rule has warning.

Statistics Logging Disabled      : Rule passed.

Host Connectivity : Rule passed.

2 rule(s) have warnings.

1 rule(s) failed.

Detailed rule results:

===============================================

RULE NAME: No Trespassed LUNs

RULE REVISION: 6.23.8.1.2.1

RULE STATUS: Rule has warning.

RULE DESCRIPTION: This rule checks for trespassed LUNs on the storage system.

RULE RESULT: The following trespassed LUNs were found:

Host, Device, LUN Number, Current SP, Default SP)

suvs11 emcpower0    VSDB_DATA    SP A SP B

RULE INSTRUCTION: If these LUNs are not trespassed back, connectivity will be disrupted.

RULE NAME: No System Faults

RULE REVISION: 6.23.8.1.2.1

RULE STATUS: Rule failed.

RULE DESCRIPTION: This rule checks for specific faults on the storage system.

RULE RESULT: The following faults were reported on the storage system:

Enclosure 1 LCC B : Faulted

Enclosure 2 : Faulted

Enclosure 2 LCC B : Present

Enclosure 3 LCC B : Faulted

The installation cannot continue until these faults are resolved.

RULE INSTRUCTION: 

RULE NAME: Special Conditions