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15 Posts
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2629
April 30th, 2014 01:00
Error 7202:The storage system detects unsupported disk drives and will not bring them online
Hi.
I have a Clariion AX4-5 with 7 disk of 750GB.
One of them is a HotSpare (number 5).
I removed two disk (disk 6 and 7) and connect to Windows System to check are ok. Not write them, only open Disk Managament tools.
When I try to connect again to Clariion appears in log window this message:
Error 7202:The storage system detects unsupported disk drives and will not bring them online
I try to resolve this issue and connect it to slot number 4 and later to HotSpare. Changed state to Transational but finally Fault.
Can somebody help me
Thanks in advance.
No Events found!
Anonymous User
457 Posts
0
May 5th, 2014 04:00
Hi,
May I know if the Error no that you have provided is correct please? B’cos I don’t see any information or articles for the provided error no(7202).., can you please check if there is any other error no associated for the error…
Regards,
Suman Pinnamaneni
angel_d
15 Posts
0
May 5th, 2014 07:00
In Component View appears disk 5 and 6 Fault.
When I press one of disk:
In Events View appears this message:
2014/04/28 12:24:49 0x7202 The storage system detects an unsupported disk drive and will not bring it online. Enclosure 0 Disk 5
In 'Attention Required' appears previous message and this:
Error: There are power/cooling modules in the storage system that are not working properly. (0x7402)
Error: The storage system's Standby Power Supplies (SPSs) are not working properly. (0x7404)
Inforrmation: The storage system has disabled its write cache, most likely due to a hardware issue (shown as alerts on the Attention Required page). (0x720f)
But these errors already appeared previously.
kelleg
4.5K Posts
0
May 6th, 2014 13:00
The two disks that you removed, disks 6 and 7. You removed these from the AX4-5. Were these two disks part of a Disk Pool?
Why did you remove these disks - was there a fault on these two disks?
If you removed these two disks and connected them to a Windows server, you did this to check to see if the disks are working? This will not work as the disks in the AX4-5 are formatted different from Windows Server. The Windows operating system may have attempted to write something to the disks.
Can you paste a screen capture of the Components view, then a view of the Disk Pools what contain the disks.
My general recommendation would be that you have a number of issues on the array - the SPS are not working (which will disable the Write cache), so you need to replace the SPS. There may also be a fault in the cooling. You should probably contact your service provider to help with these errors.
glen
angel_d
15 Posts
0
May 7th, 2014 01:00
Those disks aren´t part of a Disk Pool.
I removed disks becouse I thought I could exchange them for others with more capacity.
When I saw that were not working I thought that those disks have any data and this is the reason to connect windows system.
But not write anything. Only open disk management and appears blank disk.
I connected again disks to Clariion but not working...