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June 1st, 2014 01:00

CX500 detect the SPB as empty

Hi, we have an old CX500 and it running with low flare 2.07.500.5.16. We have reboot activity and since then the storage seems like cannot detect the SPB. It just show the SPB is empty. I have tried swap with another SP on working machine but still fail. Any idea?

2 Intern

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812 Posts

June 1st, 2014 09:00

Hope you have already tried a complete power cycle of the array.

2 Intern

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812 Posts

June 1st, 2014 09:00

If you have tried inserting a working SP in SPB's slot and is still failing, your SPE ( SP Enclosure ) probably gone bad. If that is the case you don't have much options to try with this very old array..

2 Posts

June 1st, 2014 10:00

Full power cycle had been done few times. I was unable to upgrade the flare since it is running with single controller now

4.5K Posts

June 17th, 2014 13:00

When you insert SPB, do you see any of the lights on the back start to flash? Do you see any lights on SPB on the back? Is there power coming from the SPS?

glen

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