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September 21st, 2022 14:00
Chromebook 3100 No Boot
Chromebook 3100
Over the past few weeks, we have been having more and more Chromebooks coming in and they are unable to power on unless plugged in, the weird thing is that when you hit refresh and power the white light flashes showing that it does have power and will turn on. If you unplug the battery the device will also turn on and the light will turn to yellow. We have replaced the motherboards and this fixes it just don't understand why so many of them are having this issue.
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Daven-ICI
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January 12th, 2023 10:00
In the past week, I've gotten 4 or 5 that won't charge at all. Refresh+power gets them to boot, but then the charging light flashes, the low power symbol appears, and they power down. These were purchased this summer and issued to students in August, so they're still under warranty, but this is very frustrating.
Daven-ICI
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3 Posts
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January 12th, 2023 10:00
I have had several do this. Before this month, most of them worked after pressing reset and power. When I got that solution from Dell support, the technician said that one reason they do that is because someone used the wrong charger on them and they went into a protective mode that basically made them appear to be bricked.