Chromebook 11 3189 will not stay powered up if unpluged. Battery tests good.

Question

I have a couple of chromebooks that will power on when plugged in. I have done battery tests and they are fully charged and in good condition. I can see this through CROSH as well as the bottom right of the screen. I have checked connections. I have swapped batteries. I have fully updated Chrome and power washed the chromebook. I have swapped chargers. When you unplug the charger, the unit powers off instantly.

Any input would be appreciated as they are out of warranty.

lan1991008 · Answer

Please confirm whether the 'Battery protection mode' was openned.

nairsuresh0828 · Answer

check the link given below. I hope you will get a solution for problem.

https://www.dell.com/support/article/in/en/indhs1/sln307926/chromebook-11-3180-3189-systems-may-not-be-able-to-charge-the-battery-or-the-battery-charge-level-may-get-stuck-at-1?lang=en

Chromebook

Chromebook 11 3189 will not stay powered up if unpluged. Battery tests good.

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