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September 11th, 2021 15:00
7486 keyboard problems
When I first open the lid to a comfortable reading position the keyboard and the touch pad will not work. I will pull the lid back towards me a little at time while tapping the space bar until I see the back light come on but I can't see the screen. I will then push the screen back to a comfortable reading position everything is working great. This has happened since the first day I bought it. I reset it and it still happens.
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Mary G
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20.1K Posts
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September 11th, 2021 16:00
Sounds like bad or loose wiring. There are electrical connections to the screen. If you are still under warranty contact Dell Support. This is a user to user tech forum.
You should have contacted Support when the computer was new and had this problem