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1706
January 25th, 2015 23:00
Centera: SP Collect & NAR Files
Hello,
I am asked to attach a "SP Collect" and "NAR Files" to a Centera service request.
Can someone please let me know how to get hands on these files?
Which tools do I need and where to find them?
I have the "Centera Viewer 4.2" here but it seems not to provide any functions for these purposes.
Regards & Thanks a lot
Alibafa
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umichklewis
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1.2K Posts
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January 29th, 2015 09:00
I think you or Support are confusing the two products. EMC Centera is an archive platform, consisting of multiple storage nodes. It has no Clariion hardware associated with it, so there's nothing to get a NAR file or SP Collect from. If you have an EMC Centera, you will not get that info from it.
An EMC Celerra is a NAS product that can use a Clariion as storage for filesystems. If you have a Celerra with a Clariion behind it, you can, indeed, collect NAR and SPCollect files from it.
If you need help getting that information from behind a Celerra, let us know!
Hopefully, this clears up the confusion!
Karl
fs2015
2 Posts
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January 29th, 2015 22:00
Hi Karl,
you are absolutely right. I contacted EMC² by using the online chat and Paul K. has been wondering too as he said that these data can not be retrieved from an Centera-storagesystem. I forwarded him the E-Mail from the EMC²-technican that asked for these files and he contacted him to get to know what information is needed.
So at the end this means:
Neither NAR nor SP-Collect can be retrieved from an Centera-system. Both terms are used at the Clariion platform exclusively.
Thanks for helping!
Regards
umichklewis
3 Apprentice
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1.2K Posts
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January 30th, 2015 14:00
Excellent! Glad you were able to get it sorted out!
Karl