Initial NS480 Celerra Install Question

Before you must perform a factory reinstallation of a system, the CLARiiON SPs must first be reset to the factory default internal IP addresses (128.221.252.200/128.221.253.201).

To show the current IP addresses of both SP:

# /nasmcd/sbin/clariion_mgmt -info

Public IP address for SPA: xx.xx.xx.xx

Public IP address for SPB: xx.xx.xx.xx

Start on boot            : yes

Current implementation   : Proxy-ARP

Status                   : Started

done

To reset the IP addresses of both SP:

# /nasmcd/sbin/clariion_mgmt -stop

Checking if running as root...yes
Checking if model is supported...yes
Checking for integrated system...yes
Checking if interface eth3 is configured...yes
Checking if SP (xx.xx.xx.xx) is up...yes
Checking if SP (xx.xx.xx.xx) is up...yes
Step 1/12: Changing SPA IP address.
Changing SPA IP from xx.xx.xx.xx to 128.221.252.200 (subnetmask 255.255.255.0, gateway 128.221.252.104)
--------------output abridged-------------

Note 1:  If the command fails, run again with the following additional syntax:

# /nasmcd/sbin/clariion_mgmt -stop -skip_rules

Note 2:  If the script cannot reset the IP addresses on the SPs to the required defaults, then manually connect to the SPs and use Navisphere's /setup program to return the IP addresses to the following values:

SP A:

128.221.252.200

255.255.255.0

128.221.252.104 (Gateway)

128.221.253.201 (Peer)

SP B:

128.221.253.201

255.255.255.0

128.221.253.104 (Gateway)

128.221.252.200 (Peer)

Kevin:

Thanks for the info. Which system are you running this command from?

The above output is from the NAS control station.  Kevin's steps will attempt to reset the IPs (first commands) or manually set them (later commands).

Let us know if that helps!

Karl

I ran them on one control station.

You could run the first one to review the IPs, and run the rest to reset the IPs.

Please mark my answer as correct/helpful answer if it helps.

First and probably most important is determining how far decomissioned/wiped clean it is. Was a backend data erasure completed on this box? What we need to determine first is if the SP's are even able to boot their FLARE OS. A quick way to check is to see if the SP's are in a rolling reboot. Do they flash amber/blue over and over? If they are flashing amber/blue then the backend may need to be re-initialized. This is best done by a qualified EMC service representative as it requires complex connectivity to the SP's along with a detailed and long process to get the system back up and running. If the SP's are up and running then like Kevin said you may need to just reset the backend IP addresses.

Like Kevin stated, this can be done with the commands on the control station. One thing you may be stuck on is that you will need to exit out of the install script by ending the installer (do you want to continue / retry - you need to select no) if the option is allowed or trying to exit out with a ctrl-c. Exiting out of the install script will allow you to get to a login prompt. You will need to login using the default root account with the default password and run the commands Kevin suggested. Once the backend IP's are reset you can restart the install by typing the command: install_mgr.

Both SP's are flashing an amber triangle in the front. The only blue light in the front is on the verticle strip that separates the sp's. It is a solid blue light.

The continuation of the flashing amber lights on the front of the SP's mean that your SP's are unable to boot. I would imagine that this might be in direct relation to the decommissioning of the box. I think a data erasure might have been completed. Either way the SP's are unable to boot and therefore your Control Station / NAS install will be unable to communicate with the backend.

This will required an EMC representativeto go onsite and re-initialize the array. They will install FLARE back on the SP's and this will allow them to boot. Then the EMC representative can continue by doing a complete re-install of the NAS system by using a destructive EI DVD. This will also bring your box up to the latest code offered for that model so you can start using the box again.

Let me know if you have any more questions.

I have one more question. When we received the EMC the Control Station would not boot so we performed a Destructive Install from the Code CD that was left in the Control Station. Would this have erased FLARE from the SP’s?

Thanks for all the info. Is there any way I can install FLARE back on the SP’s? If I had the software and a procedure I’d like to give it a shot before we have to call EMC to come on-site.