chandrasekar

you can open live chat by following below stpes :

Log in with your Powerlink credentials.

Go to Support > Request Support >  Live Chat

To begin your Live Chat session, follow these steps::

1. Select your preferred chat language.
2. Select from the list of available product families or topics to chat about. 
3. Click the Chat Now button. (Note the posted wait times for a Live Chat representative.)

Currently, chat is available in following languages: 

• Chinese
• English
• French
• German
• Italian
• Japanese
• Korean
• Portuguese
• Spanish

The following products or options available for chat:

• Contract, Warranty, Maintenance Assistance
• Existing Service Request Inquiries
• Product Licensing Assistance
• Atmos Products
• Avamar Products
• CLARiiON CRU/DRU/Parts Inquiries
• CLARiiON - CX4 Products
• CLARiiON All Other Products
• Celerra Products
• Centera Products
• ControlCenter Products
• DiskXtender Products
• Document Sciences xPression Products
• Documentum Content Server Products
• eRoom Products
• EmailXtender Products
• Greenplum Products
• InputAccel Products
• NetWorker Products
• Powerpath for Unix Products
• Powerpath for Windows Products
• ProSphere
• RecoverPoint Products
• SRDF for Unix Products
• SRDF for Windows Products
• Smarts Products
• Solutions Enabler for Open Systems Products
• SourceOne Messaging Products
• Switch Products - Brocade and McData
• Switch Products - Cisco
• Symmetrix Hardware Products
• TimeFinder for Unix Products
• TimeFinder for Windows Products
• VNX CRU
• VNX Products
• VNXe CRU
• VNXe Chat
• VPLEX and Invista Products

For inquiries on Contract , Warranty and Maintenance, select the Live Chat option Contract, Warranty, Maintenance Assistance.

For any updates on Service Requests already opened, select the Live Chat option Existing Service Request Inquiries.

For Product Licensing issues, select the Live Chat option Product Licensing Assistance.

For more information on Live chat follow:  emc281319

Sameer Kulkarni