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May 7th, 2018 10:00

Celerra XML API: "Unexpected exception of unknown nature"

Hi,

We ran into this issue when trying to query Storage Pools. We've ran the automation scripts and looked through the logs but cannot find why this issue occurs. Querying other resources (Movers, FileSystems, Volumes, etc) gives us a fault-free response. This just happens with Storage Pools. EMC Unisphere shows all the data for the Storage Pools. It's only when we run the API that we see this. I verified that we have the latest version (8.1.9-155). Was anyone able to resolve this issue?

XML Response:

http://www.emc.com/schemas/celerra/xml_api " apiVersion="V1_2">

   

       

           

                The XML API server took an unexpected  exception. This does not mean that it stopped functioning for other users. (In most casses it is an APL reply unmarshalling error).

                If the problem persists, collect support materials by running the /nas/tools/collect_support_materials script or the newer /nas/tools/automaticcollection script. Note any symptoms.  If you require more information on the materials collection process, refer to the Problem Resolution Roadmap for Celerra, available on EMC Powerlink, or EMC Knowledgebase Support Solution number emc135846.

For more information, use the text from the error message's brief description or the message's ID to search the Knowledgebase on Powerlink. After logging in to Powerlink, go to Support > Knowledgebase Search > Support Solutions Search.

               

Exception tag: 1631d668ab2

           

       

   

3 Posts

May 8th, 2018 12:00

We reached out to support too. They are looking into this issue.

4 Operator

 • 

8.6K Posts

May 8th, 2018 12:00

please open a service request so that support can look into it and create a bug if necessary

4 Operator

 • 

8.6K Posts

May 9th, 2018 02:00

let us know what you find out

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