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March 12th, 2013 11:00

Celerra NX-4 SPB unavailible

I am helping a coworker move a NX-4 from one subnet to another. The Celerra ip changed fine when changed in the WebUI but when he changed the ip in the NaviSphere it did not change and is now unavailible.  Here are some of the things we have tried. This is a lab eniviroment so all ideas are welcome.

From the Celerra WebUI

CLARiiON AX4-5F8

Front-End I/O Requests: Data not available on this storage system model.  
Flare Version: 0.0.00 


Storage Processors
Name   Status   Management Address   
Shelf 0/0 SP A  OK 10.xx.xx.xx
Shelf 0/0 SP B  OK Unavailable


Console


[root@NX-4-1 ~]# /nasmcd/sbin/clariion_mgmt -recover
Validating primary configuration file
Validating secondary configuration file
Checking if sp_info has valid SP IP addresses
Unable to recover the configuration files
Enter SPA Public IP address: 192.168.1.xx
Enter SPB Public IP address: 192.168.1.xx
Invalid SPA/SPB IP addresses. Do you want to try again (yes/no): no
Error 39: User has aborted.
[root@NX-4-1 ~]# /nasmcd/sbin/clariion_mgmt -recover -o
Validating primary configuration file
Validating secondary configuration file
Checking if sp_info has valid SP IP addresses
Error 44: Unable to recover the configuration files.
[root@NX-4-1 ~]# /nasmcd/sbin/clariion_mgmt -info
Public IP address for SPA: 10.xx.xx.xx
Public IP address for SPB: 10.xx.xx.xx
Start on boot            : yes
Current implementation   : Proxy-ARP
Status                   : Stopped
[root@NX-4-1 ~]# /nasmcd/sbin/clariion_mgmt -start
Error 35: Public IPs for SPA and SPB have already been setup.
[root@NX-4-1 ~]# /nasmcd/sbin/clariion_mgmt -info
Public IP address for SPA: 10.xx.xx.xx
Public IP address for SPB: 10.xx.xx.xx
Start on boot            : yes
Current implementation   : Proxy-ARP
Status                   : Stopped
[root@NX-4-1 ~]#


What do we try next?

March 12th, 2013 20:00

As a unified array, follow the steps that Scott Lowe (EMC employee btw) posted:

http://blog.scottlowe.org/2010/04/12/changing-ip-addresses-on-an-emc-celerra-ns-960/

Note the -stop and -start that he issued and repeat that.

However, if you should run into issues after following what he posted, you will want to engage support and make reference to the following KB articles (which are not visible to the public):

emc196029 and emc220238

9 Legend

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20.4K Posts

March 12th, 2013 21:00

Christopher Imes wrote:

As a unified array, follow the steps that Scott Lowe (EMC employee btw) posted:

former EMC employee

March 12th, 2013 21:00

Ahhh... I'm a month behind apparently.

4 Operator

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8.6K Posts

March 13th, 2013 05:00

Or – if your system is under maintenance – you can just let EMC support dialin and fix it

3 Posts

March 13th, 2013 08:00

My support just expired, I think we are going to get an equalogic if I can't get this online.

March 13th, 2013 23:00

Did you get a chance to run through the steps in the post above?

3 Posts

March 14th, 2013 08:00

In the post he mentions a Lan Service Port I can't seem to find. Do see  the mini DB-9 but I do not have a connector.

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