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NitinVI

1 Rookie

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38 Posts

8392

October 15th, 2013 02:00

the avamar administrator client is not campatible - Error - need help

Hi

I am trying to restore data but whenever i try to restore it shows below error message.

The Avamar Administrator client is not compatible with the selected server.

The Avamar Administrator client cannot continoue and will now exit. avamar.JPG.jpg

TimQuan

4 Operator

 • 

1.2K Posts

October 15th, 2013 20:00

This is a known issue after applying MCS patches (specifically 52094).

Resolution:

To resume Avamar Admin GUI's restore functionality, please login to Avamar server via Winscp or any secure file copy program as user root.


Browse to

/srv/www/htdocs/mc/lib (for SLES) or

/var/www/html/mc/lib (for RHEL)

on Avamar server  using winscp and copy all the file to
    Windows - C:\Program Files\avs\administrator\6.1.1.87\lib
    Linux - /usr/local/avamar/6.1.1-87/lib
overriding the existing files.

Note: You may want to backup the Avamar Administrator installation directory before replacing it with the new jar files.

Optionally, you can use Java Web Start Launcher to start the Avamar client if you have several different grids and not all of them have the patch applied.

Pratique2511

82 Posts

October 15th, 2013 03:00

Okay. This is bug with avamar 6.1.1-87.

To over come this issue follow the below work around-

  • To resolve this you will need to copy some library files from the Avamar server to the Administrator Console installation.
  • To correct this in an installed Administrator Console, you will need to SCP (winSCP works fine) to the server, and copy the contents of /srv/www/htdocs/mc/lib to C:\Program Files\avs\administrator\6.1.1.87\lib.  It is a good idea to back-up the contents of C:\Program Files\avs\administrator\6.1.1.87\lib before the new files are copied over, in case there is a problem with the copy.  Once these files have been copied over and replaced the files in the Administrator Console install, you can re-run the Administrator Console and will not receive any errors.

Alternatively, you could load the Administrator Console from the server itself, in which case you will not need to change anything. 

ionthegeek

2 Intern

 • 

2K Posts

October 16th, 2013 06:00

Note that this is not the only possible cause of this issue. Using mismatched client versions (e.g. trying to use the 6.1.1-87 console with a 6.1.2-46 grid) will also cause this issue.

TimQuan

4 Operator

 • 

1.2K Posts

October 16th, 2013 23:00


I'm glad to hear that.

NitinVI

1 Rookie

 • 

38 Posts

October 16th, 2013 23:00

Hi Tim

i had applied MCS patches 52094 in last week and i noticed this issue after that.

I will try your resolution today.

NitinVI

1 Rookie

 • 

38 Posts

October 16th, 2013 23:00

Resolution worked.

Thanks a lot for help

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