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December 2nd, 2020 14:00
Multiple VMs failing with Soap fault detected, Query problem, resolve themselves in next run
Hi All,
We have multiple VMs in our environment running on Avamar 19.3 , VMware VixDiskLib (6.7) Release build-13015725. They are randomly failing with the below error:
2020-11-30 11:00:49 avvcbimage Warning <16004>: Soap fault detected, Query problem, Msg:'SOAP 1.1 fault: SOAP-ENV:Client [no subcode] "Temporary failure in name resolution" Detail: getaddrinfo failed in tcp_connect()
2020-11-30 11:00:49 avvcbimage Error <17773>: Snapshot 'Avamar-1606734021a833c7940bd8fe3e862fcee7c87e275431ebc48f' creation for VM '[syd2-unity01-v2-vCD-t1-03] HOFSRV127 - SP19_dB/HOFSRV127 - SP19_dB.vmx' task failed to start
2020-11-30 11:00:49 avvcbimage Info <19680>: vmAction runBackupScript: ()
2020-11-30 11:00:49 avvcbimage Info <19681>: vmAction runBackupScript: script is skipped because it is null
2020-11-30 11:00:49 avvcbimage Info <0000>: [IMG0009] Post-snapshot script: completed successfully
2020-11-30 11:00:49 avvcbimage FATAL <0000>: [IMG0003] The VMX '[syd2-unity01-v2-vCD-t1-03] HOFSRV127 - SP19_dB/HOFSRV127 - SP19_dB.vmx' could not be snapshot.
2020-11-30 11:00:49 avvcbimage Info <9772>: Starting graceful (staged) termination, Create Snapshot failure. (wrap-up stage)
2020-11-30 11:00:49 avvcbimage Error <0000>: [IMG0009] Create Snapshot: snapshot creation or pre/post snapshot script failed.
2020-11-30 11:00:49 avvcbimage Error <0000>: [IMG0009] Create Snapshot: snapshot creation/pre-script/post-script failed.
The backup gets completed on the next run. It seems like a DNS issue but I am not sure how to go about resolving it. Looking for help here, please let me know what to check here.
Thanks in Advance.
Vidushi
CurbYourEnthusiasm
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April 27th, 2021 09:00
We have recently upgraded to Avamar 19.3. I have seen similar backup errors after we upgraded the proxy servers. Did you find a resolution for this?