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61 Posts
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3741
July 6th, 2020 02:00
GSAN would not start and shows status "unresponsive"
I am trying to start gsan on AVE after reboot. GSAN seems to be starting, and in log file it shows "Checking for server ready. Please wait. sleep 300". But, after some time "dpnctl start gsan" just quits with error. And gsan stays "unresponsive" (I waited for day, but it does not change).
admin@eknave01:/data01/cur/>: dpnctl status
Identity added: /home/admin/.ssh/admin_key (/home/admin/.ssh/admin_key)
dpnctl: INFO: gsan status: unresponsive
dpnctl: INFO: MCS status: down.
dpnctl: INFO: emt status: down.
dpnctl: INFO: Backup scheduler status: down.
dpnctl: INFO: Maintenance windows scheduler status: unknown.
dpnctl: INFO: Unattended startup status: disabled.
dpnctl: INFO: avinstaller status: up.
dpnctl: INFO: ConnectEMC status: up.
dpnctl: INFO: ddrmaint-service status: down.
dpnctl: INFO: [see log file "/usr/local/avamar/var/log/dpnctl.log"]
ionthegeek
2 Intern
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2K Posts
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July 6th, 2020 06:00
What command did you use to start GSAN? If it was dpnctl, what options did you choose?
Was the Avamar software shut down cleanly before rebooting? If not, the system must be rolled back to the most recent checkpoint to recover.
More information about the restart may be available in /data01/cur/err.log. If there is nothing obvious there, I recommend opening a service request for this issue.