Error when changing password

One of my customer received an error while trying to change password using change-passwords.

Support don't have a solution yet, so seeking some help here.

 

root@avamar:~/#: change-passwords --debug --verbose

[ dpn.pm::parse_flags_no_probe(); run=1, ping_only=1, debug=1, error=1, verbose=1 ]

Using /usr/local/avamar/var/probe.xml

Using /usr/local/avamar/var/probe.xml

change-passwords: ERROR: no nodes in node set "0.s" responded

change-passwords: ERROR: no IP address found for server (node 0.s)

[change-passwords version 2.1]

 

+++ WARNING:

    It is suggested that you quit this program,

    correct the problems for which the warnings

    were issued above, and then re-run change-passwords.

Please acknowledge the preceding warnings.

    A y(es) answer will continue, ignoring warnings.

    A n(o)  answer will repeat this question.

y(es), n(o), q(uit/exit): yes

[ SSH authentication agent is not already running. ]

        /usr/bin/ssh-agent /usr/bin/perl /usr/local/avamar/bin/change-passwords --rerun --probedir="/usr/local/avamar/var"  --path="/usr/local/avamar/lib/dpnutils:/opt/emc-tools/bin:/usr/local/avamar/bin:/sbin:/usr/sbin:/usr/local/sbin:/root/bin:/usr/local/bin:/usr/bin:/bin:/usr/local/apache/bin:/usr/local/ssl/bin" --debug --verbose

[ dpn.pm::parse_flags_no_probe(); probedir=/usr/local/avamar/var, verbose=1, ping_only=1, run=1, rerun=1, path=/usr/local/avamar/lib/dpnutils:/opt/emc-tools/bin:/usr/local/avamar/bin:/sbin:/usr/sbin:/usr/local/sbin:/root/bin:/usr/local/bin:/usr/bin:/bin:/usr/local/apache/bin:/usr/local/ssl/bin, debug=1, error=1 ]

Using /usr/local/avamar/var/probe.xml

Using /usr/local/avamar/var/probe.xml

change-passwords: ERROR: no nodes in node set "0.s" responded

change-passwords: ERROR: no IP address found for server (node 0.s)

 

+++ WARNING:

    It is suggested that you quit this program,

    correct the problems for which the warnings

    were issued above, and then re-run change-passwords.

Please acknowledge the preceding warnings.

    A y(es) answer will continue, ignoring warnings.

    A n(o)  answer will repeat this question.

y(es), n(o), q(uit/exit): yes

[ SSH authentication agent is running. ]

[ The "rootid" key is not loaded. ]

[ The "rootid" key is not loaded. ]

[ Loading ssh key file "~root/.ssh/rootid". ]

        /usr/bin/ssh-add ~root/.ssh/rootid

[ The "rootid" key is not loaded. ]

change-passwords: WARNING: a required SSH key might not have loaded.

        If you are prompted later on for a passphrase

        or password, then you should quit this program,

        load the missing SSH key(s), and re-run

        change-passwords.

Currently loaded SSH keys:

The agent has no identities.

        ssh-add '/root/.ssh/rootid'

        ssh-add '/root/.ssh/rootid-save'

 

Do you wish to specify one or more additional SSH passphrase-less

    private keys that are authorized for root operations?

Answer n(o) here unless there are known inconsistencies in

    ~root/.ssh/authorized_keys files among the various nodes.

Note that the following keys will be used automatically (i.e., there is

    no need to re-specify them here):

      /root/.ssh/rootid

      /root/.ssh/rootid-save

 

y(es), n(o), h(elp), q(uit/exit): no

change-passwords: ERROR: The test of access to node set all+ utterly failed: required ssh-agent context is missing or else there are no private keys loaded at /usr/local/avamar/lib/dpnutils/node_util.pm line 769, line 2.

        node_util::quit('node_util=HASH(0x24820f8)', 'required ssh-agent context is missing or else there are no pr...') called at /usr/local/avamar/lib/dpnutils/node_util.pm line 826

        node_util::int_test_access('node_util=HASH(0x24820f8)', 'selected_nodes', 'ARRAY(0x2ca4548)', 'description', 'all+', 'remote_user_list', 'root,admin', 'ping', 1, ...) called at /usr/local/avamar/lib/dpnutils/node_util.pm line 411

        node_util::__ANON__() called at /usr/local/avamar/lib/dpnutils/node_util.pm line 484

        node_util::check_ssh_access('node_util=HASH(0x24820f8)', 'by_id', 'all+', 'use_existing_ssh_agent_context', 1) called at /usr/local/avamar/bin/change-passwords line 3832

        eval {...} called at /usr/local/avamar/bin/change-passwords line 3832

        main::check_that_selected_nodes_respond() called at /usr/local/avamar/bin/change-passwords line 4017

        main::change_passwords() called at /usr/local/avamar/bin/change-passwords line 4152

 

        rm -rf /usr/local/avamar/var/change-passwords-config-20923