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jurgenwijker

3 Posts

12918

February 19th, 2015 00:00

avvss Error <12077>: VSS returned an error message exiting HR = 0x8004230f

Hi All,

We have a issue with a VSS system state backup on SQL server2008 R2 standard with Avamar client 7.0.101.61

The following actions have already been taken;

Uninstalled third party software uninstalled.

Reregistered VSS dll's

Several reboots.

VSS system state backups on other servers report no problems

2015-02-18 18:03:04 avvss Info <5526>: appname:'avvss'

2015-02-18 18:03:04 avvss Info <17281>: bindir:'C:\Program Files\avs\bin'

2015-02-18 18:03:04 avvss Info <17282>: vardir:'C:\Program Files\avs\var'

2015-02-18 18:03:04 avvss Info <17283>: sysdir:'C:\Program Files\avs\etc'

2015-02-18 18:03:04 avvss Info <17507>: tmpdir:''

2015-02-18 18:03:04 avvss Info <17284>: hostname:

2015-02-18 18:03:04 avvss Info <17508>: storageapp: 'C:\Program Files\avs\bin\avtar.exe'

2015-02-18 18:03:04 avvss Info <6673>: CTL listening on port 60674

2015-02-18 18:03:04 avvss Info <10684>: Setting ctl message version to 3 (from 1)

2015-02-18 18:03:04 avvss Info <16136>: Setting ctl max message size to 268435456

2015-02-18 18:03:04 avvss Info <8383>: Starting VSS System State backup....

2015-02-18 18:03:04 avvss Info <17527>: System information for host:

2015-02-18 18:03:04 avvss Info <17528>:   Firmware type: BIOS

2015-02-18 18:03:05 avvss Info <0000>:   Manufacturer: "VMware, Inc."     Model: "VMware Virtual Platform"

2015-02-18 18:03:05 avvss Info <16212>: Hyper-V "Initial Store" is included for Disaster Recovery backup

2015-02-18 18:03:06 avvss Info <8334>: VSS: Creating vss version 6.0 or greater object

2015-02-18 18:03:06 avvss Info <8871>: Gathering writer metadata...

2015-02-18 18:03:21 avvss Warning <10974>: Files listed in SqlServerWriter are not supported by the Disaster Recovery backup. Skipping all files for this writer.

2015-02-18 18:03:21 avvss Warning <10974>: Files listed in Shadow Copy Optimization Writer are not supported by the Disaster Recovery backup. Skipping all files for this writer.

2015-02-18 18:03:21 avvss Info <15976>: Selecting only system components for writer: {12ce4370-5bb7-4c58-a76a-e5d5097e3674}

2015-02-18 18:03:21 avvss Info <8775>: Selecting system writers to back up...

2015-02-18 18:03:21 avvss Info <8779>: Writer with id {e8132975-6f93-4464-a53e-1050253ae220} will be backed up.

2015-02-18 18:03:21 avvss Info <8779>: Writer with id {afbab4a2-367d-4d15-a586-71dbb18f8485} will be backed up.

2015-02-18 18:03:21 avvss Info <8779>: Writer with id {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06} will be backed up.

2015-02-18 18:03:21 avvss Info <8779>: Writer with id {d61d61c8-d73a-4eee-8cdd-f6f9786b7124} will be backed up.

2015-02-18 18:03:21 avvss Info <8779>: Writer with id {0bada1de-01a9-4625-8278-69e735f39dd2} will be backed up.

2015-02-18 18:03:21 avvss Info <8779>: Writer with id {542da469-d3e1-473c-9f4f-7847f01fc64f} will be backed up.

2015-02-18 18:03:21 avvss Info <8779>: Writer with id {4969d978-be47-48b0-b100-f328f07ac1e0} will be backed up.

2015-02-18 18:03:21 avvss Info <8779>: Writer with id {a6ad56c2-b509-4e6c-bb19-49d8f43532f0} will be backed up.

2015-02-18 18:03:21 avvss Info <8779>: Writer with id {be000cbe-11fe-4426-9c58-531aa6355fc4} will be backed up.

2015-02-18 18:03:21 avvss Info <10967>: Found System Provider GUID. Will be using the System Provider GUID to perform backup

2015-02-18 18:03:22 avvss Info <8776>: Creating snapshot set...

2015-02-18 18:03:22 avvss Info <8780>: Creating the shadow (DoSnapshotSet) ...

2015-02-18 18:03:23 avvss Error <12077>: VSS returned an error message exiting HR = 0x8004230f

2015-02-18 18:03:23 avvss Info <0000>: Finished with backup. Performing cleanup.

2015-02-18 18:03:23 avvss Info <9772>: Starting graceful (staged) termination, Finished with backup. Performing cleanup. (wrap-up stage)

2015-02-18 18:03:23 avvss Info <7271>: Final summary generated subwork 0, cancelled/aborted 0, snapview 0, exitcode 536870919

2015-02-18 18:03:23 avvss Info <8394>: Deleting temporary stored metadata files...

2015-02-18 18:03:23 avvss Warning <8395>: File C:\Program Files\avs\var\backupMetadata\MetadataFilesList.txt can not be removed. Error code 2

2015-02-18 18:03:23 avvss Info <7753>: Exit main body...

2015-02-18 18:03:28 avvss Info <8330>: uvss returning with exitcode 536870919

arturo3

40 Posts

February 19th, 2015 01:00

Jurgen,

This error is usually received if the 100 MB system partition is offline. Some VSS providers are known for taking offline any partition with no drive letter. You may need to give the partition a drive letter to avoid having it go offline.

Solution: Open the command prompt as administrator, and run the commands below:

C:\>Diskpart

C:\Diskpart> List volume

Check if the 100 MB partition is offline

C:\Diskpart> Select volume 2

(Considering volume 2 is the 100 MB system partition)

C:\Diskpart> Online volume

See the following KB for further details:

https://support.emc.com/kb/166631


Could you also provide the output of the following vssadmin commands if still fails?

vssadmin list writers

vssadmin list providers

Rgds

jurgenwijker

3 Posts

February 19th, 2015 02:00

Hi Arturo,

Thanks for your reply.

We will reboot the server tomorrow morning and set the systempartition online.

Hope this will fix the issue.

Regards,

Jurgen Wijker

jurgenwijker

3 Posts

February 20th, 2015 06:00

Hi Arturo,

The solution worked!

System state backup this morning was succesfull.

Thanks for the assistance!

Regards,

Jurgen Wijker

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