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March 21st, 2018 13:00
Avamar Sharepoint plugin - where to find the Itempoint installer?
For the Avamar Sharepoint plugin - where do I find the Itempoint installer?
Customer has installed the plugin with the GLR option - does the Itempoint installer get put in a directory? If so, which one.
Plenty of references to Itempoint and how to install it on the Support page, but nothing about where the installer can be found.
By all means, if it's really obvious, show me the content to prove it.
All comments/feedback appreciated - thanks.
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connolly
2 Intern
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132 Posts
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March 22nd, 2018 10:00
Update - apparently, the customer was only trying to "change" the existing Sharepoint plugin install, which did not have GLR enabled, and while it would appear that going that route makes it look like one has changed the install and installed the GLR functionality, it does NOT actually launch the ItemPoint installer or load any associated software package. In order to "update" a Sharepoint plugin install that did not have GLR selected, one apparently has to remove the existing Sharepoint plugin installation and re-install from scratch with the GLR option selected, at which point the ItemPoint installer will run as advertised. I will have to review the documentation to see if that is mentioned somewhere, as I did not find anything during my research.