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BDP_BA

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2 Posts

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January 22nd, 2025 12:04

TechDirect Access "Attestation needed from your company administrator"

Hello!

I am unable to raise Service Requests with Dell.

When I login it say

Attestation needed from your company administrator
To enhance security for our users, TechDirect now requires company account administrators to confirm every 90 days whether all current and active users still need access to the platform. To regain access, one of your company administrators must login to TechDirect and provide an attestation.
Your company administrators are:

There are currently no active company admins listed for your company please use Contact us to request assistance

The Contact Us does not take me anywhere and we do not have company admins so I am kind of stuck. I have tried to call and chat with Dell but I have not gotten anywhere. I would appreciate any advise or recommendations. 

Thanks :) 

2 people also have this problem

wontondonjuan

1 Rookie

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3 Posts

January 27th, 2025 23:49

I'm also having this issue, but fortunately I have admins that can log in and check on this so I just have to wait on them.

For reference though, what would the "attestation" process look like? Is it a simple login, submitting some written statement, pressing a button, or something else? I'm not finding a single trace of documentation of what attestation should look like, in a quick Google search.

wontondonjuan

1 Rookie

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3 Posts

January 28th, 2025 00:02

Update: looks like attestation = having an admin click "Accept" on some terms/agreements.

If there's no administrator email that you can reset with forgot password, you could probably make a new TechDirect account entirely if you can't get support to register you with the old one. I've seen this done at my current company (technically two TechDirect accounts, but we only use one of them).

BDP_BA

1 Rookie

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2 Posts

January 28th, 2025 13:09

@wontondonjuan​ Hello! For me I do not have any company admins. Also I think Attestation is just broken English from Dell. It should say Attention. 

I'll see if I can register a new account.

andrewrnz

1 Rookie

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1 Message

May 6th, 2025 01:57

Attestation is certainly not broken English at all. It is asking for proof that you are who you are and still need access:

noun
noun: attestation; plural noun: attestations
  1. evidence or proof of something.
    "their vocabulary is no attestation to your value as a parent"
    • a declaration that something exists or is the case.
      "personal attestations and subjective claims only matter so much"
    • the action of being a witness to or formally certifying something.
      "he failed to prove the attestation of the will by the witness"

(edited)

IT-SD2025

1 Rookie

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1 Message

September 18th, 2025 14:38

@wontondonjuan​ Yup! This is literally it. Nothing more than clicking on 'accept'. 

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