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May 19th, 2025 12:13
Intel VPro - Fast Call For Help requires BIOS Admin password
We are trialling using Intel VPro for use in Technical Support (especially offsite remote location use) for when the laptop operating system is non-functional.
We're fine at the moment with Provisioning and setup but due to being in an Enterprise setting we lock the BIOS settings with an Admin password (unknown to the user).
If the operating system were to be non-functional you can access the Boot page with F12 and select Fast Call For Help which would then go through to our Technicians, however I have found that trying to use FCFH requires the BIOS Admin password!
How is the user expected to enter this mode when it is locked behind a password they cannot know?
If we told to user the password, we would then have to change all the remaining systems that use that same password.
Is there a way Dell can (in future) change their BIOS' to allow FCFH to switch between requiring/not requiring the BIOS Admin Password?
DELL-Chris M
Community Manager
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May 19th, 2025 13:05
On what specific Laptop model are you discussing? Enterprise, Consumer, Precision, XPS?
(edited)
DELL-Chris M
Community Manager
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56.8K Posts
1
May 19th, 2025 13:10
This board is only for these 2025 models =
14 Plus DB14250
14 Plus 2-in-1 DB04250
14 Plus DB14255
14 Plus 2-in-1 DB04255
16 Plus DB16250
16 Plus 2-in-1 DB06250
16 Plus DB16255
Pro 13 Premium PA13250
Pro 14 Premium PA14250
JonathanHCS
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May 19th, 2025 13:46
Hi Chris, Thanks, I see, can you direct me to the correct board for Enterprise, we're using Dell Latitude 5xx0 (ranging from 5410's to 5550's) and Mobile Precision 3591's (as well a few Optiplex 7400 desktops).
JonathanHCS
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May 20th, 2025 09:55
Thanks for redirecting my post to the relevant area :)
JonathanHCS
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June 5th, 2025 10:50
We're also using Pro14/16 's which also have this issue. Fast Call for Help cannot be used without informing the user of the bios admin password!