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December 15th, 2024 13:34
x17 R1, weird self-drain batter behavior
Hello everyone,
Recently my X17 R1 started behaving oddly.
After shutting the laptop down (by pressing the Windows icon -> Shut Down), it drains battery by itself over the span of 1-2 days. (I have hibernation turned off permamently so I know it's not running in the background). If the charge was 100% when shutting down, after booting it up again the next day it often hovers around 10% or won't turn on at all until I plug it in. This wasn't the original behavior of this laptop.
The other problem I have is when it's running. All of a sudden, the battery doesn't hold charge anymore (when normally, in power saving mode, with advanced optimus on, setting the screen to 60hz it lasted 5-6 hours browsing youtube etc). Now, at 100% charge I'll get maybe an hour of work and the battery shows 50%. After that, after just a couple of minutes, the battery INSTANTLY (like in 10 seconds) drops to 3% and the laptop turns off.
Is the battery dead, or the board is damaged? How do I diagnose it?
BlackRose_777
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December 24th, 2024 12:04
Ok, so an update on the situation:
1) The self-drain upon power off problem was actually caused by bad software. I updated the "Intel Management Engine" drivers, and in the Device manager -> System Devices you have to double click it, select Power Management, and UNCHECK "Let this computer power down this device to save energy". No more power drain when the laptop is off!
2) The battery itself is indeed compromised. After reaching 30%, it shuts the laptop down. I'm going to buy a new one and replace it.
ejn63
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December 15th, 2024 13:42
Run a battery report (open a command prompt with admin privilege and type
powercfg /batteryreport
What are the design and current charge capacity of the battery?
It sounds like your battery is on its way to needing replacement -- not surprising given the age of this model.
BlackRose_777
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December 15th, 2024 13:46
@ejn63
Thank you for replying, I will run the test shortly and paste the results.
My laptop is out of warrany, is there any reliable place I can purchanse an original or 3rd party battery?
ejn63
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December 15th, 2024 14:10
This system has OEM batteries available -- the only time third party batteries make sense is for older systems where they are not. One source:
https://www.parts-people.com/index.php?action=item&id=38716
BlackRose_777
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December 15th, 2024 15:12
Ok so i did the battery report and it came out weird.
The only record of last usage is from last night when the "sudden discharge" happened.
The report claims a 23:06 yesterday it switched to "suspended" state with a remaining capacity of 64000mhw, while in reality the system tray showed 3% battery (this happened suddenly, the battery was indeed at ~70% charge) and the laptop shut down. The table also shows I booted the laptop today with the battery almost dead.
Recent usage
BlackRose_777
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December 15th, 2024 15:17
@ejn63
That is a very expensive battery, and I live in europe. The cost of shipping this would be another $100... Ugh.
ejn63
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December 15th, 2024 15:58
Use the part number to search locally.
Third party batteries are usually a false economy - -they don't run as long or last as long as OEM batteries.
BlackRose_777
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December 15th, 2024 16:08
@ejn63
And how about the table I posted above? Do you have any ideas why this occured?
ejn63
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December 15th, 2024 16:36
Usually, a rapid discharge means one or more of the battery cells is bad -- if the battery charges rapidly and discharges suddenly, this is the case.
If the system shut down rapidly, the data may not have been written to the SSD -- which is why it disappeared.
Unless there are other symptoms such as failure to recognize the AC adapter (F2 at powerup to check its status), replace the battery.
BlackRose_777
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December 15th, 2024 16:43
@ejn63
It charges at a normal rate, tray icon shows 2 hours until full charge from almost empty battery.
Also, your comment about the laptops age is kind of shocking to me - this laptop is barely 2,5 years old counting from the time I purchased it (it was new, sealed at a major electronics store) and honestly it was used sporadically. I also was making sure to make a full charge/discharge cycle from time to time and tried to keep the battery at ~60% charge when not using.
Laptop batteries used to last 6 years before acting out, even i the gaming ones... I guess not anymore.
ejn63
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December 15th, 2024 16:49
They don't, but that has as much to do with the demands on the battery and the high internal temperature of gaming notebooks. 2-3 years is pretty good for a battery in a gaming notebook.