x17 R1, keyboard stopped working

Are you able to boot to BIOS using f2 key? Do the keys work there?

Please update me on your findings. If the problem persists, feel free to share additional details, and we’ll be happy to assist further.

I am a Dell employee; however, my responses are my own and may not be official troubleshooting steps.

You can reach Dell support from the bottom right section of the page "Get Help Now"

Hi,

I have exactly the same issue with the same system x17 R1. the same keys just working on Windows. When I go to bios all keys are working. Before booting the windows, the keyboard lights stuck and almost all keys were not responding.

I replaced keyboard IO board and cable but still same. I can see on device manager side 1 usb device not correct installed. When I plugout the IO board the usb device error is going.

I uninstalled all dell and alienware softwares and reinstalled again, but it did not help

Also I can tried different to BIOS version downgrade/upgrade not helped and tried keyboard Firmware installation, its giving error (3)

I tried new windows installation, the keyboard stopped again on the installation process.

Do you have any other advice?

@tlgdmr​ This now seems more like a hardware issue than a softare issue. I would recommend you to connect to Dell support

I am a Dell employee; however, my responses are my own and may not be official troubleshooting steps.

You can reach Dell support from the bottom right section of the page "Get Help Now"

@Americancookie I am not sure it's a hardware issue because the keyboard is working in BIOS fully functional. Its looks like SW issue, also the keyboard responding too before windows loading circle

Does anyone have any advice for that issue??