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January 9th, 2025 20:11
x17 R1, keyboard stopped working, #7
Hi,
I have exactly the same issue with the same system x17 R1. the same keys just working on Windows. When I go to bios all keys are working. Before booting the windows, the keyboard lights stuck and almost all keys were not responding.
I replaced keyboard IO board and cable but still same. I can see on device manager side 1 usb device not correct installed. When I plugout the IO board the usb device error is going.
I uninstalled all dell and alienware softwares and reinstalled again, but it did not help
Also I can tried different to BIOS version downgrade/upgrade not helped and tried keyboard Firmware installation, its giving error (3)
I tried new windows installation, the keyboard stopped again on the installation process.
Do you have any other advice?