15 Posts
0
1855
August 23rd, 2022 02:00
x15 R1, Mute key is white
Alienware x15 R1
Hi,
my keyboard on my x15 R1 has that RGB feature. That works for most keys, but the "Mute key" (right side, second from top) is blank white. Is that normal or an error?
Best regards
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Serenity1991
3 Posts
0
August 24th, 2022 12:00
i have x17r1 and that white light shows that the microphone is muted. if you click that button again the mic will switch on.
Shadowblues2
15 Posts
0
August 30th, 2022 23:00
Hi,
thank you for the answer. That pointed me in the right direction - and that solution is why it took so long. You are right - thats mute. However, it did not go away just by pressing it. I had to reset that Windows 11 installation completely and now it works. So I think some software on the system blocked this somehow.
Best regards
crimsom
7 Technologist
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6.1K Posts
0
August 23rd, 2022 04:00
Hi @Shadowblues2 which type of keyboard was installed in your Alienware x15 R1? Please share picture of RGB keyboard with all LED lights on. Thank you.
Shadowblues2
15 Posts
0
August 23rd, 2022 07:00
Hi Mary,
I can't find anything in there that will help me
Mary G
4 Operator
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20.1K Posts
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August 23rd, 2022 07:00
See the manual-- Alienware x15 R1 Setup and Specifications (dell.com)
Shadowblues2
15 Posts
1
August 23rd, 2022 07:00
crimsom
7 Technologist
•
6.1K Posts
1
August 23rd, 2022 08:00
Hi @DELL-Cares is this a known problem and is there a fix? Thank you.
GWaddict
1 Message
0
December 12th, 2022 11:00
When you say "reset windows 11 installation" are you talking about a full reinstallation? My light is stuck on as well. Thanks!