Unsolved

1 Rookie

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March 2nd, 2026 01:08

Random Blue Screen & Restart - "Stop Code: Video_Memory_Management_Internal (0x10E)"

2 month old Alienware 16X Aurora AC16251.  Device daily, randomly displays -

"Your device ran into a problem and needs to restart.

100% Complete

Stop code: Video_Memory_Management_Internal (0x10E)"

Sometimes the system will restart and come up to the "Repair" or "Continue" blue screen. Repair does nothing. Continue goes to the desktop as normal.

Ran "sfc /scannow" from elevated command prompt. Nothing found.
Dell Support Assistant finds everything updated and no errors.


Connected with Dell Support 3 days ago. They ran various tests, checked logs, driver version, etc.  Nothing...  Still happens.

I'm going to reconnect with Dell Support Techs tomorrow.

Does anyone have anything I can check or any ideas?

David

8 Wizard

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17.5K Posts

March 2nd, 2026 02:02

Two complete passes with 0 errors of bootable www.MemTest86.com should check main-memory (and seems like cpu and other stuff as well).

 

As for the video card, there are also "testers and stress-ers" for it also.

(edited)

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