1 Rookie
•
6 Posts
0
80
May 19th, 2025 22:46
m18 R2, unable to unmute
Whenever I turn on my m18 R2, the mute button is glowing and all of my microphones plugged in get muted. When I press the button again it does not unmute and plugging microphones back in doesn't work. I have tried restarting my computer many times and checked drivers in Dell.
No Events found!
DELL-Chris M
Community Manager
•
56.8K Posts
0
May 21st, 2025 22:09
Strange issue. Have you installed the latest BIOS 1.14.0 and reinstalled the Audio?
KiwiApteryx
1 Rookie
•
6 Posts
0
May 19th, 2025 22:52
Clarification: I have a Volt 2 (which I also check if i have all the drivers for) and my mic is being picked up on that, but is not picking up on my computer. I also have a USB mic which I plugged it to try and troubleshoot, and when I restarted my computer with it plugged in it got muted and can no longer unmute, even when I unplug it and plug it back in.
DELL-Chris M
Community Manager
•
56.8K Posts
0
May 20th, 2025 14:21
Before any of our user can correctly assist in troubleshooting, you need to post your specific Alienware Laptop model.
KiwiApteryx
1 Rookie
•
6 Posts
0
May 20th, 2025 22:51
@DELL-Chris M My bad! It's a Alienware m18 R2
DELL-Chris M
Community Manager
•
56.8K Posts
0
May 21st, 2025 11:29
* Restart, press F2 to enter the BIOS
* Go to Integrated Devices menu
* Go to Audio
* Go to Enable Microphone
* Change to Disable
* Exit the BIOS saving changes. The system reboots into Windows
* Restart, press F2 to enter the BIOS
* Go to Integrated Devices menu
* Go to Audio
* Go to Enable Microphone
* Change to Enable
* Exit the BIOS saving changes
* Once back into Windows, is the Microphone button still muted?
KiwiApteryx
1 Rookie
•
6 Posts
0
May 21st, 2025 19:39
@DELL-Chris M tried this, button just turns back on whenever my computer boots up, pressing it turns the light off but all my mics are still muted.
KiwiApteryx
1 Rookie
•
6 Posts
0
May 23rd, 2025 01:06
@DELL-Chris M So while doing this I think I managed to completely break realtek, and now my audio is broken too. I'm gonna have to take my computer in somewhere to get it fixed.
KiwiApteryx
1 Rookie
•
6 Posts
0
May 23rd, 2025 01:22
@KiwiApteryx Nevermind! I am dramatic and after letting someone else in my house try their hand at fixing it, windows updater picked up what I broke and fixed it all. I don't have a clue what exactly happened but everything works again!