m18 R2, alien head on the lid of my laptop no longer lights up

No, the non-illuminating Alienware logo on your laptop lid is likely not a diagnostic indicator of a system problem. While some Alienware laptops have lights that indicate battery or power status, the logo itself is typically a design element controlled by AlienFX lighting software. If the logo isn't lighting up, it's likely a software or settings issue related to the AlienFX configuration, or a potential hardware problem with the LED itself. 

Likely Causes:
Software Settings:
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The AlienFX software might be disabled, have the logo lighting turned off, or be experiencing a glitch. 
Hardware Issue:
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The LED for the logo might be malfunctioning or the connection to it might be loose or broken. 
Power/Battery Issue:
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While less likely, if the logo is linked to battery or power status, a low battery or power problem could prevent it from lighting. 
Troubleshooting Steps:
1. Check AlienFX Settings:
Launch the Alienware Command Center or AlienFX software and verify that the logo lighting is enabled and configured correctly. Try selecting a different color or theme to see if it activates. 
2. Restart the Laptop:
A simple restart can sometimes resolve software glitches that might be preventing the logo from lighting up. 
3. Check Power and Battery:
If the logo is linked to power status, ensure the laptop is adequately powered and that the battery is charged. 

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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