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July 25th, 2025 01:27
m18 R1, showing a Power Rail Failure [5 Blue 3 Red Code]
My m18 R1 is less than 2 years old. Out of Warranty. Any idea about motherboard replacement cost? Can I buy premium support now? Now that I have this issue, will that help?
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DELL-Jesse L
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July 25th, 2025 07:06
An Alienware m18 R1 displaying a power rail failure with a 5 blue, 3 red diagnostic light code indicates a potential issue with the laptop's power delivery system, specifically related to the DDR5 memory power rail. This often signifies a short on a capacitor within that rail, but in some cases, it can be a faulty memory stick.
Understanding the Code:
Power Rail Failure:
This means the system's power delivery network, specifically the one supplying power to the DDR5 memory modules, is experiencing an issue.
5 Blue, 3 Red:
This specific blinking pattern (5 blue blinks followed by 3 red blinks) is a diagnostic code that corresponds to the power rail failure.
Potential Causes:
Short on a Capacitor: A common cause is a shorted capacitor on the DDR5 memory power rail.
Faulty Memory Module: In some cases, the issue can be a failed memory stick itself, rather than a problem with the power delivery circuit.
BIOS Issues: A corrupted or outdated BIOS can sometimes trigger this code.
Hardware Failure: More broadly, there could be other hardware failures related to the power delivery system.
Troubleshooting Steps:
1. Initial Power Cycle:
Disconnect the power cord and hold the power button for 30 seconds to drain flea power,
Reconnect the power and try to boot the system.
2. Memory Module Check:
If the issue persists, try swapping the memory modules to different slots or testing with a known working set.
3. BIOS Update/Reset:
If you suspect a BIOS issue, try updating to the latest version or attempting a BIOS reset if available.
4. Professional Assistance:
If the problem continues, it is recommended to contact Dell technical support or a qualified technician for further diagnosis and repair, as it may involve more complex hardware troubleshooting.
Important Notes:
Warranty:
.
Be aware of your warranty status. If your warranty has expired, some repair options may not be covered by Dell. You will need to speak to a Support Agent about purchasing support options when warranty has expired. To do so, click the Get Help Now icon to the right of this post.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
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ejn63
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July 25th, 2025 12:22
A board alone will be well over $1,000 and more depending on the CPU/GPU aboard.
One option is to contact parts-people.com -- they do board level troubleshooting and repair with a 1-year warranty, and may be able to pinpoint and repair the specific problem without the need to spend four figures on a board replacement.
A127
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July 27th, 2025 07:49
@DELL-Jesse L
Thanks, that provides a lot of good information. I spoke to support and had to do a Ownership transfer first, before I can get any repair service, could you tell me why the Ownership Transfer process exists?
A127
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July 27th, 2025 07:50
@ejn63
Thanks thats a good option, I am not in the US so not sure if they can help me but I'll have a look. Luckily Dell quoted me around $150 for the motherboard replacement, I'll let you know how much the final cost ends up being.
ejn63
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July 27th, 2025 10:48
$150 may cover the diagnosis and or labor cost -- but the board will be four figures. There are some on EBay starting at about $1,100.
A127
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July 28th, 2025 02:19
@ejn63 You might be right, I'll keep you posted on how much it costs. Buying a new Laptop would be even more expensive.
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