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May 21st, 2025 16:32

m17 R5, screen backlight not working

My M17 R5's screen backlight has quit working, and I'm reasonably certain it's a hardware issue since the problem began after replacing the cooling fans. I've tried replacing the screen and cables, as well as triple-checking that everything was plugged back in correctly after service. The computer works just fine with an external monitor plugged into the HDMI port, and I can read the laptop screen with a flashlight.

Are there motherboard schematics I can look at to determine if the backlight is getting power? Where else can I look to fix this problem? I would like to fix it without purchasing a new motherboard as they are difficult to find for this model.

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May 21st, 2025 16:52

If you've already replaced the screen with a new one to no effect, it is the mainboard.  You may be able to purchase a schematic  -- try www.laptop-schematics.com

That said, unless you have the equipment to do the troubleshooting and repair, you may want to try parts-people.com, which does board-level repairs.

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