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March 20th, 2025 04:35
m17 R5 AMD, constant reboots, crashes, occasional power adapter no longer charging
Hey, so I'm just throwing a bone here before I completely give up on this particular laptop. For the past 5 months, I've been having this really annoying issue of this laptop constantly crashing, rebooting, and occasionally having the power adapter no longer charge the battery. The battery issue is mendable, although pretty tedious when it does happen as I'll simply open up the laptop, unplug the battery, hold the power button for 30 seconds, and then reassemble again. This of course wouldn't be a huge problem for me, if it didn't happen evey so often when the laptop crashes and reboots.
The primary issue that has been really getting on my nerves has been the crashing and reboots. I can sometimes game on the laptop for a few minutes, sometimes as long as a few hours, and other times, as soon as a game is launched, the laptop will reboot/crash. I can be just browsing the web, no other applications open, very few tabs open, and the laptop will reboot/crash. I sometimes can be doing nothing at all, just will login to the laptop, leave it running without any applications opened up, and it will reboot/crash. I'm typing this all up via my tablet simply because of this issue, as I can't even get a few minutes to jump on this site without the laptop rebooting/crashing.
Everytime the laptop has rebooted/crashed, I will typically get the same Kernel 41 error within the system viewer. I've tried a number of things, from making changes in power options like disabling fast boot. Changed settings in the bios like having the laptop run primarily on AC use. I've even had replaced a number of the hardware components from the motherboard (which included the CPU and GPU), RAM, Battery, and AC Adapter. I've reinstalled Windows several times prior and post each of those hardware replacements, which seemed to keep the laptop stable for a bit, like a few hours, before it would go right back to rebooting/crashing.
I honestly have no clue at this point what else can be done aside from salvaging the SSD from this laptop, and just building my own PC at this point as this has been an extremely frustrating experience thus far. I've seen many people say it's the AMD GPU and it's drivers. Some say it's the bios version (which I currently have the latest, and not sure what version I had when I first got the laptop). And some have said it's the problems with cooling on the laptop. All these issues have conveniently started happening a few short weeks after the warranty expired, so each of the hardware replacements have been out of pocket. For that first year, the laptop was running great with no issues.
So if anyone reading this has any other suggestions, I am open to give this laptop one last try as I didn't spend over $1900 for nothing, but I'm just at my wits with this thing, and planning on building my own desktop soon if nothing else can really be done about this. Here's to hoping there's an angel out there haha.
DELL-Jesse L
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17.6K Posts
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March 20th, 2025 08:37
Run the diagnostics on the system and make note of any failures.
To run diagnostics on your Alienware m17 R5 AMD, power on the computer and repeatedly press the F12 key as the Dell logo appears to access the boot menu, then select "Diagnostics".
Power On and Press F12:
Turn on your Alienware m17 R5 AMD and repeatedly tap the F12 key as soon as you see the Dell logo appear on the screen.
Select Diagnostics:
Once the boot menu appears, use the arrow keys to navigate to and select the "Diagnostics" option.
Access Diagnostics Front Page:
Click the arrow key at the bottom left corner to access the diagnostics front page.
Run Tests:
To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test, then select the device from the left pane and click Run Tests.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
Kponder091
1 Rookie
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2 Posts
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March 22nd, 2025 04:02
@DELL-Jesse L This test tends to run every other time my laptop reboots. Each time it comes back with no reported hardware errors. Hardware comes back clean.
parisvhv
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1 Message
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June 25th, 2025 18:01
having the same consistent issues and the same return of no hardware errors come back when running diagnostics. i reset the PC in the hopes this would potentially resolve issues with a windows version or software i installed but received a blue error screen/code in the middle of "setting up my new pc"
curious to hear if you've had any resolution