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February 2nd, 2026 10:29
m17 R4, factory reset problems
Hello I have an Alienware m17 R4 and I REALLY need help here! I'm very particular about how it must be set up. I was trying to fix my computer (Alienware tools weren't working and registry messed up) by resetting it. I enabled Support Assist OS Tools in BIOS and went in saw the 2 options at Reset; Factory Reset and Update and Factory Reset. I did Reset and Update received a seemingly unupdated Windows with 0 ALIENWARE PROGRAMS INSTALLED besides the Support Assist Recovery tool or whatever. I NEED ALL THE PREINSTALLED ALIENWARE SOFTWARE EVEN THE WALLPAPERS. DON'T TELL ME TO REINSTALL IT MYSELF. No other option is acceptable. I did Update and Reset and sometime after that Factory Reset disappeared. I went and mounted (then unmounted) the recovery partition to extract the factory image to restore later w/ DISKPART AND ALL THE FILES WERE CREATED WHEN I DID THE RESET. Which I think means the UPDATE AND RESET OVERWROTE THE FACTORY IMAGE. Please tell me how to do a reinstall w/ all the Alienware bloatware. Also I upgraded to Windows 10 Pro from Home after buying it online and now it doesn't UPGRADE BACK TO PRO AUTOMATICALLY AS I WAS TOLD IT WOULD. I can't find the key originally sent to me. But the Pro status should be marked by Windows as tied to the motherboard now! My warranty's expired BTW.




anne_droid
3 Apprentice
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1.3K Posts
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February 3rd, 2026 12:59
Hi
Maybe the key can be foun ????????
Linux
sudo strings /sys/firmware/acpi/tables/MSDM | tail -1
CMD
wmic path softwarelicensingservice get OA3xOriginalProductKey
POWERSHELL
powershell "(Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey"
ShowKeyPlus - Windows Product Key Information
Product Name: Windows 11 Home
Version: 18362.387 (64-bit OS)
Product ID: 00000-00000-00000-AAOEM
Installed Key: 11111-22222-33333-aaaaa-ZZZZZ
OEM Key: WINDO-WSELE-VENLI-CENCE-KEYDE-LLOEM
OEM Edition: Win 11 RTM Core OEM:DM
PHANX0M
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February 3rd, 2026 17:21
<Do not start a new thread. Reply on your original thread. DELL-Admin>

Hi, I've an Alienware m17 R4 and I REALLY need help here! I'm very particular in how I want this set up. I was trying to fix my computer (Alienware tools weren't working and registry messed up) by resetting it. I enabled Support Assist OS Tools in BIOS and went in saw the 2 options at Reset; Factory Reset and Update and Factory Reset. I did Reset and Update received a seemingly unupdated Windows with 0 ALIENWARE PROGRAMS INSTALLED besides the Support Assist Recovery tool or whatever. I NEED ALL THE PREINSTALLED ALIENWARE SOFTWARE EVEN THE WALLPAPERS, AND ALIEN HEAD IN PC NAME SECTION. DON'T TELL ME TO REINSTALL IT MYSELF. No other option is acceptable. I did Update and Reset and sometime after that Factory Reset disappeared. I went and mounted (then unmounted) the recovery partition to extract the factory image to restore later w/ DISKPART AND ALL THE FILES WERE CREATED WHEN I DID THE RESET. Which I think means the UPDATE AND RESET OVERWROTE THE FACTORY IMAGE. Please tell me how to do a reinstall w/ all the Alienware bloatware. Also I upgraded to Windows 10 Pro from Home after buying it online and now it doesn't UPGRADE BACK TO PRO AUTOMATICALLY AS I WAS TOLD IT WOULD. I can't find the key originally sent to me. But the Pro status should be marked by Windows as tied to the motherboard now!
(edited)