Unsolved

1 Rookie

 • 

3 Posts

19

February 2nd, 2026 10:29

m17 R4, factory reset problems

Hello I have an Alienware m17 R4 and I REALLY need help here! I'm very particular about how it must be set up. I was trying to fix my computer (Alienware tools weren't working and registry messed up) by resetting it. I enabled Support Assist OS Tools in BIOS and went in saw the 2 options at Reset; Factory Reset and Update and Factory Reset. I did Reset and Update received a seemingly unupdated Windows with 0 ALIENWARE PROGRAMS INSTALLED besides the Support Assist Recovery tool or whatever. I NEED ALL THE PREINSTALLED ALIENWARE SOFTWARE EVEN THE WALLPAPERS. DON'T TELL ME TO REINSTALL IT MYSELF. No other option is acceptable. I did Update and Reset and sometime after that Factory Reset disappeared. I went and mounted (then unmounted) the recovery partition to extract the factory image to restore later w/ DISKPART AND ALL THE FILES WERE CREATED WHEN I DID THE RESET. Which I think means the UPDATE AND RESET OVERWROTE THE FACTORY IMAGE. Please tell me how to do a reinstall w/ all the Alienware bloatware. Also I upgraded to Windows 10 Pro from Home after buying it online and now it doesn't UPGRADE BACK TO PRO AUTOMATICALLY AS I WAS TOLD IT WOULD. I can't find the key originally sent to me. But the Pro status should be marked by Windows as tied to the motherboard now! My warranty's expired BTW.

3 Apprentice

 • 

1.3K Posts

February 3rd, 2026 12:59

Hi

Maybe the key can be foun ????????

Linux
sudo strings /sys/firmware/acpi/tables/MSDM | tail -1

CMD
wmic path softwarelicensingservice get OA3xOriginalProductKey

POWERSHELL
powershell "(Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey"

ShowKeyPlus - Windows Product Key Information

Product Name: Windows 11 Home

Version: 18362.387 (64-bit OS)

Product ID: 00000-00000-00000-AAOEM

Installed Key: 11111-22222-33333-aaaaa-ZZZZZ

OEM Key: WINDO-WSELE-VENLI-CENCE-KEYDE-LLOEM

OEM Edition: Win 11 RTM Core OEM:DM

1 Rookie

 • 

3 Posts

February 3rd, 2026 17:21

<Do not start a new thread. Reply on your original thread. DELL-Admin>

Hi, I've an Alienware m17 R4 and I REALLY need help here! I'm very particular in how I want this set up. I was trying to fix my computer (Alienware tools weren't working and registry messed up) by resetting it. I enabled Support Assist OS Tools in BIOS and went in saw the 2 options at Reset; Factory Reset and Update and Factory Reset. I did Reset and Update received a seemingly unupdated Windows with 0 ALIENWARE PROGRAMS INSTALLED besides the Support Assist Recovery tool or whatever. I NEED ALL THE PREINSTALLED ALIENWARE SOFTWARE EVEN THE WALLPAPERS, AND ALIEN HEAD IN PC NAME SECTION. DON'T TELL ME TO REINSTALL IT MYSELF. No other option is acceptable. I did Update and Reset and sometime after that Factory Reset disappeared. I went and mounted (then unmounted) the recovery partition to extract the factory image to restore later w/ DISKPART AND ALL THE FILES WERE CREATED WHEN I DID THE RESET. Which I think means the UPDATE AND RESET OVERWROTE THE FACTORY IMAGE. Please tell me how to do a reinstall w/ all the Alienware bloatware. Also I upgraded to Windows 10 Pro from Home after buying it online and now it doesn't UPGRADE BACK TO PRO AUTOMATICALLY AS I WAS TOLD IT WOULD. I can't find the key originally sent to me. But the Pro status should be marked by Windows as tied to the motherboard now!

(edited)

No Events found!

Top