1 Rookie
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1 Message
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September 28th, 2022 14:00
m17 R4, 2021, keyboard connector broken
So quick background, I had an issue with my computer that required dissassembly of basically the entire laptop. I didn't want to take the risk/mess with it myself so I paid a company to do it since it's out of warranty, they did succeed at repairing the issue I asked for but in the process caused some new problems, one of which is breaking a tab off the cover that goes on the keyboard connector on the motherboard (picture included). I have also included a picture of the cable as it sits on the motherboard not being held in by the connector (causing the keyboard not to function) as well as a similar FFC connector that is intact.
My core question is, does anyone know what the specific connector is and/or how I can go about getting a replacement for that cover? If I knew the specifics of it I could get one from digikey but they literally have about 18000 options depending on pin count and placement. Any help would be appreciated (p.s. i've sworn off local repair shops).
Cover with missing tab
https://photos.google.com/photo/AF1QipMHdCUjMSBEslcqwo7MyirpL-F7WN8gsaye_txM
Cable without cover:
https://photos.google.com/photo/AF1QipPESVKkMa19eNDn8cKTsM0bGS4FL1zGZ3Fv_ZtQ
similar (but different) FFC with correct cover
https://photos.google.com/photo/AF1QipO-DZcXCwATB3-bhSzqut7tLLruBEmGW_gyniCo
ejn63
10 Elder
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28.6K Posts
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September 28th, 2022 17:00
If it's the latch (not the connector), look for someone selling an otherwise dead mainboard for the same model system for a low cost and harvest the connector from the donor board. Finding an exact match elsewhere -- good luck.
crimsom
7 Technologist
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6.1K Posts
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September 28th, 2022 20:00
Hi @Uyukio welcome to this free user to user Alienware laptop discussion forum.
Please consult the Alienware m17 R4 Service Manual.
Unable to open the photos.google links. Please click on the camera icon in message header to attach photographs. Thank you.
Having paid for work, the repair of their subsequent damage is the responsibility of your contractor to fix. They should have insurance to buy you a replacement laptop. Look on eBay for laptops offered for parts only.
The following options are also available.
How to Arrange an Out of Warranty Repair on Your Dell Computer | Dell US
$100 Dell Laptop Repair | Dell Repair | Laptop Repair | Notebook Service Center (parts-people.com)