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denz0x13

1 Rookie

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3 Posts

318

August 19th, 2024 21:13

m16 R2, turn off hybrid graphics

Hi, 

I require permanently turn off hybrid graphics. It worked great. But about week ago (after laptop cannot wake up correctly) bios setting reset to use Hybrid graphics on. Tried to set to "OFF", but after reboot it again ON. 

What is happened? 

PS>

BIOS updated to latest. On prev version same issue.

PPS>

Support decline to resolve it.

ejn63

10 Elder

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28.6K Posts

August 19th, 2024 22:53

Unplug the system and disconnect the main battery from the system board.  Hold the power button for 30 sec.  Reconnect the battery and try disabling the hybrid video option once again.

ejn63

10 Elder

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28.6K Posts

August 19th, 2024 22:20

We need the system model and the GPU you have to answer.

denz0x13

1 Rookie

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3 Posts

August 19th, 2024 22:38

@ejn63​ 

 Manufacturer: Alienware Product Name: Alienware m16 R2 
<Private data removed from public view DELL-Admin>
BIOS Revision: 1.6 
CPU: Intel Ultra 9 185H (22) @ 4.800GHz  
GPU: NVIDIA GeForce RTX 4070 Max-Q / Mobile  
GPU: Intel Arc Graphics 
Memory: 7134MiB / 63810MiB

(edited)

denz0x13

1 Rookie

 • 

3 Posts

August 20th, 2024 22:21

@ejn63​ Hi, thank you. Now work. But if issue will occurs again - Have I all time disassemble laptop? That is not great idea. 

ejn63

10 Elder

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28.6K Posts

August 20th, 2024 23:45

It should not happen again unless the firmware is again updated.  If it is, unplug the system and simply hold the power button for 30 sec (with the battery installed).  That may be enough to clear the firmware settings.

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