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June 13th, 2025 08:29
m16 R2, power failure out of nowhere
Hello,
So the other day my laptop just out of the blue while it was in sleep mode with the laptop shut just immediately starting powering the fans full blast. actually startled me because I was falling asleep nearby so half asleep I couldn’t compute at the time what was going on. so first I unplugged the AC adapter from the laptop. Fans continued to run even though the laptop was obviously off (no light up with the logo or keyboard) when I tried pressing and holding the power button nothing happened, fans continued to run pretty much until the battery ran out of any juice. So doing some research I when and tried unplugging the battery and plug in the adapter. Oh by the way unplugged the laptop does nothing. Only until I plug the adapter in the fans start to go full blast even with the battery unplugged it acts the same battery in or not. Plugged in fans turn on and nothing else’s as soon as I unplug fans turn off. That’s where I’m left at. Oh and btw this just ironically happened a month after the 1 year manufacture warranty had expired. Another thing to note I bought the laptop from my local Bestbuy no warranty. I’ve had something like this happened before on my PC and turned out to be a motherboard issue which on a laptop is way worse to be the issue :( so I’m assuming the worst hoping for the best if anyone has any knowledge or similar issues I would appreciate any explanation or solutions to my situation. Also if I was to extend/renew the warranty would dell be able to repair the laptop assuming it is a motherboard failure. Thank you in advance
Carl501Jeffrey
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June 13th, 2025 09:34
Hello!
Your laptop's fans running full blast, unresponsive power button, and only stopping when unplugged, even with the battery removed, are classic signs of a motherboard failure. This indicates a critical issue with the board's power management or a component short. While DIY fixes like a CMOS reset are unlikely to work, your best next step is to contact Dell support directly. Be honest about the non-functional state and inquire about their out-of-warranty repair service, as trying to renew a warranty for an already broken device might be problematic without prior assessment. Be prepared for a potentially costly repair, as motherboard replacements are usually expensive.
Novakali
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June 13th, 2025 09:48
I can see your message in my email. But can’t figure out to reply or not sure if I’m able to. But if you can see this. I appreciate the response and yikes definitely not good news to hear, so you think extending the warranty wouldn’t matter. And if so repairing the laptop or replacing the motherboard probably wouldn’t even be worth it. Only thing that stinks about that is this laptop is financed so pretty much paying for paper weight now. :( thanks for the information though
(edited)