m16 R2, HELP!! Stuck in Nvidia-Intel Purgatory need BIOS 1.19.0, getting 404.

Quick addition - system sluggish, all but siezes up downloading (such as if waiting on chatgpt to provide an answer), and error code 43 with those lovely yellow exclamation points in device manager, can't use external monitors (not even showing up, CTRL P doesn't find them) suddenly the resolution will change as it "tries" to go back and forth between the intel and nvidia, and running the nvidia control panel does nothing....  clicking on it does nothinng - it seems to instantly unload / not start in the system tray.      

That system resolves as an Alienware m16 R2, for which the latest firmware is 1.14. There is no 1.19.

I removed the private link showing the Service Tag.

The provided (now removed from public view) private Service Tag does appear as a m16 R2 purchased from Best Buy.
Warranty start date = April 2, 2024
Warranty end date = June 22, 2025

Under Drivers & Downloads--> BIOS I also only see up to 1.14.0 August 13, 2025.

@DELL-ChrisM2​   Can you  offer me anything more  constructive than telling me what I know already and where I bought my paperweight Chris? I'm sorry for the tone here but as far as the ticked off and fed up scale of 1 to 10, I'm at a 12. Can you look into it? Have you searched your KB to see if there are any known problems or bugs on this bios level  -  checked open incidents to look for a pattern perhaps  of recent influx of like issues?   

Below are just a few examples of the problems your site ... so which is more likely,  something got generated / pulled / moved or someone is out in the ether making things up? I've been all over the place looking to find answers, and have see this link on reddit elsewhere https://downloads.dell.com/FOLDER13567890M/1/Alienware_m16_R2_1.15.0.exe  but it gets a 403 now,     

Mass delusion? 

I haven't touched anything / made any changes, I take your "CRITICAL" updates and after dell nags me all the time I relent and instead of a tighter / better system I'm blown out of the water. I have a $2300.00 paperweight with a creepy alien logo on it, and if I want it working I have to pony up the cash. I have OVER TWO DAYS into trying to fix this thing that YOU GUYS BROKE.  

.       

Dell forums are full of users complaining about 404 errors on driver/BIOS downloads - nothing to see here though?

• HTTP 404 on Dell Drivers Update site for audio/graphics files on Inspiron models.
• Driver download error 404 for specific files like R232390.exe on Mini 10v.
• Dell Command Update 5.5.0 gives "Driver Unavailable" or 404 when pulling files.
• Dell Update tool fails BIOS upgrades due to password configs or not detecting flash drives.
• Command Update not showing latest BIOS, forcing manual hunts.

and on and on and on.

@DELL-ChrisM2​   please see below...... 

• Post 1 (Aug 20, 2025): User @TechBit on r/Alienware (cross-posted to X) mentioned flashing their M16 R2 to BIOS 1.15.0, saying it fixed “Nvidia/Intel GPU switching” and USB detection issues. They didn’t share a direct link but said they got it via Dell’s FTP after calling support (1-800-624-9896). They used Service Tag to get a private email with ftp://ftp.dell.com/BIOS/Alienware_m16_R2_1.15.0.exe. No checksum provided.
• Post 2 (Aug 28, 2025): User @AlienwareFixer on X replied to a thread about M16 R2 driver issues, confirming 1.15.0 resolved error code 43 and external monitor failures. They suggested using a VPN (US server) to pull from https://downloads.dell.com/FOLDER13567890M/1/Alienware_m16_R2_1.15.0.exe, but noted it 403’d without one. They got theirs by emailing Dell’s Alienware team.
• Post 3 (Aug 22, 2025): User @GrokThis on r/Alienware (shared on X) complained about 404s on Dell’s site for 1.15.0, saying Dell Command Update didn’t show it. They called support, gave their Service Tag, and got an FTP link within 10 minutes. No direct link shared, but they confirmed file size (~20 MB) and that it fixed “GPU gobbling” on their M16 R2.

So essentialy guy #2 and guy #3 who have the identical problem I have, precipitated by the 1.14 flash, were able to speak to someone and get the link to the file. Unfortunately on 6/22 I am out of warranty I can't speak to someone to have the fix sent to me. If you can drop the file off for me at https://drive.google.com/drive/folders/1UDqBihDOhDz6ZEEaot1JgzMT0YbHlBeZ?usp=drive_link  that'd be hugely appreciated.   

Hi

DON'T TRY THIS AT HOME, or ANYWHERE ELSE.

Alienware m16 R2 (2025 Model)

• Latest BIOS Version: 1.9.0

• Release Date: 09 January 2025

• Installation: This BIOS can be updated directly through Windows or from the BIOS Flash Update menu via a USB drive. Suspend BitLocker before updating and ensure the PC is not powered off during the process.

Errrrrrrrrrrrrrr 

The provided (now removed from public view) private Service Tag does appear as a m16 R2 purchased from Best Buy.      Warranty start date = April 2, 2024

My search does throw up  (bARF bARF), 

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=f7n4n

AND    Check compatibility

The service tag discussion was to resolve the confusion about the model. You had originally stated M16 R1.

m16 R2 BIOS 1.15.0 was demoted/removed by the Alienware team. I cannot get access to BIOS 1.15.0. All I and you can do at this point is to periodically check the m16 R2 Drivers & Downloads page to see if a new BIOS is released.

Note, once the BIOS is upgraded to 1.14.0, you cannot downgrade the BIOS to version 1.9.0 or earlier. But maybe as workaround to issues seen with BIOS 1.14.0, you could attempt to force a downgrade from BIOS 1.14.0 to BIOS 1.12.0.

I would edit/delete my unhelpful post if I could.