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January 22nd, 2024 09:24

m16 R1, side mute and microphone buttons on the keyboard stopped working

After updating all drivers, the microphone and sound mute buttons on the right side of the keyboard stopped working. Tell me how to fix it? All drivers work normally and stably, but now the keys on the keyboard do not turn off the sound completely, and the microphone does not turn off either.

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October 15th, 2024 16:17

@DELL-Nat M​ Any new development on the matter? Im experiencing the same thing with it

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December 1st, 2024 09:44

@DELL-Nat Thank you, everything worked. ))))

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December 11th, 2024 18:31

@DELL-Nat M​ Hello! My machine just started experiencing this problem in the past day. I verified I've got latest BIOS and AWCC versions installed.

Thanks,

Ben

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July 16th, 2025 13:19

I have the same issue on my Alienware m16 R2. I currently have the latest AWCC installed and a fresh windows installation

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