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3 Posts
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1133
January 22nd, 2024 09:24
m16 R1, side mute and microphone buttons on the keyboard stopped working
After updating all drivers, the microphone and sound mute buttons on the right side of the keyboard stopped working. Tell me how to fix it? All drivers work normally and stably, but now the keys on the keyboard do not turn off the sound completely, and the microphone does not turn off either.
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DELL-Nat M
Community Manager
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3.2K Posts
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October 16th, 2024 13:28
Hi everyone,
For the majority of users, updating to the latest version of AWCC has resolved the issue. Please update your AWCC to the latest version and share your results with us.
VINITA WIN
1 Message
1
January 25th, 2024 15:03
Same problem, I have faced. 2-month-old laptop and the Mute button and Microphone button are not working. Dell pls suggest
LeshAvalon
1 Rookie
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3 Posts
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January 25th, 2024 16:08
@VINITA WIN This happened to me after the update I installed via Alienware Update, BIOS, and other new drivers were installed and the buttons stopped working...
AndyFrF
1 Rookie
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2 Posts
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March 24th, 2024 12:52
Same here, M18 R1, Does anyone have an idea for solving this? I have updated and re-installed the drivers.
AndyFrF
1 Rookie
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2 Posts
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March 24th, 2024 13:37
@AndyFrF Restore Bios to Bios defaults is a fix!
Xocye
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4 Posts
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March 26th, 2024 21:40
I have the same problem, Mute speakers and Mute microphone do not work
HPatriota
1 Rookie
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3 Posts
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April 2nd, 2024 02:40
I have a same problem with my M15 R7. The mute speakers key do not working. The Dell Support will replace my keyboard. :((
DELL-Nat M
Community Manager
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3.2K Posts
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April 3rd, 2024 13:27
Do all of you have the latest BIOS installed?
If not, could you please update your system to the latest BIOS version and let us know if that resolves the issue for you?
Alienware m16 R1/m18 R1 System BIOS
(edited)
HPatriota
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3 Posts
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April 3rd, 2024 23:16
@DELL-Nat M
Dear, my BIOS was updated today, but the problem continues. :(
priyanshvarma
1 Rookie
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1 Message
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April 4th, 2024 01:59
@DELL-Nat M This worked for me, Thank you
DELL-Nat M
Community Manager
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3.2K Posts
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April 4th, 2024 12:00
@HPatriota
Hi! I know it might sound obvious, but have you restarted your computer after the BIOS update?
Also, could you please confirm if your laptop is still under warranty? This way, I can determine the best course of action, whether it's contacting support or trying some different steps.
HPatriota
1 Rookie
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3 Posts
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April 9th, 2024 02:48
@DELL-Nat M Yes! I restarted my computer after the update. But nothing has changed!
DELL-Nat M
Community Manager
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3.2K Posts
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April 22nd, 2024 14:14
Hi all,
The team is aware that this issue is affecting many users. They are currently working on a long-term fix.
For now, please use the mute on the taskbar (when tapped the volume mute button becomes white with an x next to the speaker).
katjin
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1 Message
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June 26th, 2024 00:47
@DELL-Nat M Are they also working on this issue for m18? Please confirm.
Maze38
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1 Message
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September 9th, 2024 15:49
m18 r2 also has this issue, started a few days ago. @DELL-Nat M any updates?