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September 7th, 2025 17:20
m16 R1, My Alienware and Alienware Control Center not working
Hi,
Both Apps have stopped working. I have done clean uninstalls and reinstalls twice with no luck. I get and error stating "still loading, restart and try again in a few minutes". I have done that many times. I have scanned for and done all recommended and Critical updates, still not working. I have updated BIOS, no help. Running Windows 11. I have searched for answers and done all suggested repairs I could find, still not working.
thanks for any help
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DELL-Jesse L
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September 9th, 2025 07:41
Have you ran the Dell Support Assist app to see if that will provide any information? If not, please do so,
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
RMayfield512
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2 Posts
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September 9th, 2025 21:25
@DELL-Jesse L
I have tried running the Support Assist.. as my warranty is expired as of February 2025 ..
it tells me I dont have access to additional support without purchasing a new support package
I was hoping someone may have had the same issues happening with both Apps and had a solution I have not tried, or if the Apps were broken on Dells end ..
and as they are simply Apps that can be added at anytime.. That I could get assistance without needing to buy a whole support package just for help with Apps