m16 R1, melted 'DC in' cable

Question

First thing I noticed was an AWFUL smell. Next the laptop would not recognize the AC power adapter wattage and the battery would not charge. After opening the back cover i noticed the connection was melted and the plastic was melted over the connector pins. I began troubleshooting thinking this may not be the cause of the issue and instead tried to diagnose a faulted power adapter. I used the same power adapter on another M16 R1 that I have and the laptop ran just fine. I thought it could be the battery but after putting in my spare, the error came back up. Please I need help, what are my next steps?

Ian.M · Answer

mine just did the same thing yesterday, I smelled that burning electronics smell. I took it apart today and the cable from the actual power cord to the motherboard melted at the motherboard. It looks like the pins may be ok on the mb. i ordered another inf16 cable. I'm praying for the best. the laptop is running fine on the battery. Pretty unhappy about this, I've never used anything but the original power supply.

Dellgamer1420 · Answer

@Ian.M​ dude my cable was melted, exposed the female pins on the cable, AND the mobo connection was melted. I contacted support and get this, they first denied my claim THEN AFTERWARDS asked for pictures of the damages. Total mafia, told me no before even seeing the damages. I ended up taking it to a pc repair shop, and the technician fixed it for 200, good luck!

Alienware

m16 R1, melted 'DC in" cable

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