Unsolved
1 Rookie
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1 Message
0
26
June 25th, 2025 08:48
m16 R1 AMD, 2 Blue 2 Red black screen
I updated the Nvidia graphics card drivers and now my Alienware m16 is stuck with a black screen and the power button is flashing 2 reds and then 2 blues. This laptop only lasted for 1 year and 3 months.
I tried the hold ctrl esc steps.
I tried pressing f2 or f12 during boot.
I tried having 0% battery then starting again.
Nothing worked... anyone else have better luck?
No Events found!
ejn63
10 Elder
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28.6K Posts
0
June 25th, 2025 11:15
Will a screen diagnostic run correctly (hold D through powerup to initiate)?
2,2 is a BIOS error -- did the update include a firmware upgrade?
mattyb3
5 Practitioner
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1.6K Posts
0
June 27th, 2025 00:06
I don't think the graphics driver update would cause that error code.
Try holding the power button down for 30 seconds and then restarting.
If you don't have any luck then you may be able to still extend your warranty and then you can go though Support for a warranty repair. You can usually do this even if the original warranty period has ended.