2 Posts
0
362
September 18th, 2022 08:00
m15 R7, AW920H not detected in AWCC
Alienware m15 R7
Windows 11 (21H2), AWCC v5.5.14, updated both AW920H and dongle firmwares.
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2 Posts
0
362
September 18th, 2022 08:00
Alienware m15 R7
Windows 11 (21H2), AWCC v5.5.14, updated both AW920H and dongle firmwares.
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DELL-Chris M
Community Manager
•
56.8K Posts
1
December 3rd, 2022 07:00
I see four items on the AW920H drivers page that might apply to your issue =
AWCC 5.5.26.0
AW920H Headset firmware
AW920H Dongle firmware
AW920H Pairing Tool
Update to the AWCC 5.5.26.0. Are the two firmware installed? Did you test the Pairing Tool?
usoliveira
2 Posts
0
December 4th, 2022 00:00
I have already solved that, by reinstalling all the Dell's softwares. It seems that some issues occurred between some Support Assist tools and AWC, so reinstalling all of them worked for me, and now, my AW920H are showing correctly at AWC.
Thanks for the help.