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January 31st, 2024 22:26
m15 R6, USB-C port not working
Alienware m15 R6
<The purchased 1 year warranty expired 8 months/27 days ago May 5, 2023. DELL-Admin>
My USB-C port not working after restarting after the battery ran out of power. I updated all drivers and reinstalled my BIOS still not working. I checked ePSA diagnostics, not detect any problems. Is my IC damaged?
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ejn63
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28.7K Posts
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February 1st, 2024 17:43
You may have corrupt setup firmware settings. Power off, unplug the system and remove the base cover. Disconnect the battery from the system board and hold the power button for 30 sec. Reassemble the system and power up -- see if that solves the problem.