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August 9th, 2022 06:00
m15 R6, residual power issue
I bought an Alienware m15 R6. It was delivered then there was a hardware issue in external speakers on the first day itself. This issue has been addressed and sealed the defect product as DOA. Then it was replaced with a New system after a couple of tests.
4 months later I am facing another hardware issue in it. Like frequently I am facing residual power static electricity remains in laptop even after the laptop is turned off. I am very disappointed with Dell' Alienware Product with such poor hardware. This is second new laptop replaced by Dell which also has hardware issues.
Every time I need to remove the battery and drain the flea power static electricity. This is very problematic.
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DELL-Jesse L
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August 19th, 2022 04:00
Lenin Samson,
Did updating the system bios resolve the issue?
A51-06
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August 9th, 2022 09:00
Hi @Lenin Samson !
@bjm_ did a post on this before and I wanted to give credit to him.
Lenin Samson
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August 9th, 2022 09:00
I need a permanent solution to this repeatedly persisted issue, this should not be faced in a high end Gaming Laptop like this .
This is a high end gaming laptop pricing 2.4L, this issue will rise only in old laptops or when bad grounding or bad capacitors used Laptops .
If i didn't get a permanent solution for this defect hardware , i just want to return & refund this laptop.
A51-06
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August 9th, 2022 11:00
Hi @Lenin Samson ,
If you'd like to, I'd recommend you ask for a replacement laptop from DELL or use your warranty to replace the mainboard. Its all up to you as my old 15 R1 had the same issue but it would not have the issue for about 2 months until it happens again.
mindfulnessist
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May 1st, 2025 01:25
I have the same issue with my Alienware m15 r6. Bought it in 2021. Did not have the issue until 2023! And ever since it has been repeatedly occurring! Common Dell! You guys could have designed a pinhole reset to save us from the trouble of having to open up the back panel , disconnect the battery, drain the power and put it all back together. Do you know how annoying this is when this issue is persistent 2-3 times a month?
In the long run its going to damage the battery ribbon from repeated removals and re-connections.
About time you guys take accountability of this issue and provide a permanent fix! If not at least a replacement laptop!
(edited)
mindfulnessist
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May 1st, 2025 01:30
@DELL-Jesse L What version of BIOS fixes this issue? My m15 r6 constantly undergoes updates and yet the issue is persistent! Absolutely frustrating! This issue makes the laptop useless. We do not buy laptops to be repeatedly opening the back panels and fiddle with the internals. If that was the case I would have stayed away from Alienware laptops and bought a desktop! Please provide a permanent solution to this! There are so many affected by this stupid issue!