1 Rookie
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1126
June 23rd, 2022 09:00
m15 R6, AlienFX lights not working
Hi all,
This happened today idk why. None of the lights on my laptop work now. The power button LED does not turn on either when I turn on the laptop. The power button light works when the system wants to throw an error like after I reconnected the battery it flashed red three times and booted normally. Everything else works fine. I tried disconnecting the battery. Reinstalled windows. Updated Bios and AWCC. Nothing works
Any fix for this?
No Events found!
crimsom
7 Technologist
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6.1K Posts
2
June 23rd, 2022 10:00
Hi @imavichandra welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
AWCC FX can be toggled off and on (FN + F12), but the power button LED remains on. Seemingly the mainboard power supply rail for the AWCC FX LED lights has failed, and a new mainboard is the fix.
Support for Alienware m15 R6 Documentation, please look at Alienware FX lighting issues | Dell US
crimsom
7 Technologist
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6.1K Posts
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June 23rd, 2022 10:00
Does Alienware m15 R6 have Dell warranty?
imavichandra
1 Rookie
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10 Posts
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June 23rd, 2022 10:00
That's too bad.
imavichandra
1 Rookie
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10 Posts
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June 23rd, 2022 11:00
Yes, the system is under warranty.
crimsom
7 Technologist
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6.1K Posts
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June 23rd, 2022 11:00
Hi imavichandra thank you for sharing additional information.
To request assistance under warranty, please click on Get Help Now icon on the right hand side of this webpage.
Please Sign In to your online Dell account and create Service Request, so that Dell Support knows that there is a problem to fix under Dell warranty.
Click on Product Support and Sign In link to your online Dell account is in top RH corner.
(edited)