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March 12th, 2026 15:25
M15 R5 CPU clock speed goes to 1.xx GHz when gaming, base clock speed is 3.2GHz
Updated all the drivers, BIOS, already re-paste both CPU and GPU, and playing on AC room but the issue

Any help?


ejn63
10 Elder
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30.8K Posts
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March 12th, 2026 16:30
Does the system recognize the AC adapter (F2 at powerup to check) and what is the condition of the battery (run a battery report -- from a command prompt with admin privilege, type
powercfg /batteryreport
What are the current and design capacity figures for the battery?
DELL-Daniel V
Community Manager
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March 12th, 2026 16:36
Another easy thing to check is the power plan. Are you set to Performance or Balanced?
Settings > System > Power & battery > Power Mode
kewu
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March 12th, 2026 19:19
@ejn63 Let me reply with screenshot, so it can be clear
and the powercfg
or should i send the report instead?
kewu
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March 12th, 2026 19:21
@DELL-Daniel V Sadly, i do not have it
kewu
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March 12th, 2026 20:00
@DELL-Daniel V
Got the high performance already using some script in CMD Terminal.
But still, no good
ejn63
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March 12th, 2026 20:19
If you haven't run a diagnostic to verify the fans are working, that would be a good idea.
The system uses something called Hybrid Power, which taps the battery when the system is under heavy load. Since your battery has lost 40% of its design capacity, it may not have enough reserve left for hybrid power to function correctly. If everything else checks out, it may be time for a new battery.
kewu
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March 17th, 2026 02:58
@ejn63 Found the problem
My CPU is already at high temp when idle, already change the thermal paste and thermal pad. what could be the reason?
this is when idle, just in the desktop. and keeps like this
ejn63
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March 17th, 2026 12:58
What happens during the diagnostics -- outside of Windows? And what type of thermal compound OR pad (you should not be using both) did you install?
F12 at powerup to get to the diagnostics.
kewu
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March 17th, 2026 13:09
@ejn63
For thermal paste I'm using Noctua NT-H1 and thermal pad using artic tp-3
Diagnostics?
Already on it. All tests passed successfully, no error detected. Checked twice with advanced test for cpu, gpu, and both fans. All passed but the temp still high.
ejn63
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March 17th, 2026 14:28
I would revisit your application of thermal compound and/or pads. Do not use both together on the same device (CPU, GPU, VRMs etc.). Use one or the other.
kewu
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March 17th, 2026 14:35
@ejn63 I apply as it were the original, thermal paste only on cpu and gpu, and thermal pad on vrms.
Same like this
https://youtu.be/pzA4r4WtQwY?si=IlaxI9OHUsRjEpiB
I dont know what the problem, it looks like a dead end