1 Rookie
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32 Posts
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366
August 17th, 2022 10:00
m15 R1, Alienware Update, SA not scanning for software updates
Alienware m15
I have been trying to check for more than a month for any update for my system (Alienware m15) through Alienware Update / Dell Support Assistant but I always get the error An upgrade is in progress for Alienware Update (4.5.0) and the System is busy for Dell Support Assist (v3.11.4.29).
Please advise how can I resolve this.
Thank you
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wdmalik
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32 Posts
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August 19th, 2022 05:00
Thanks, @jchpmn .. my system is older than 2020 so My Alienware is incompatible.
I have managed to fix the problem by reinstalling both Alienware update and Support assist. I was only able to do it on the second attempt when I deleted all install references using the Revo uninstaller.
Thank you
jchpmn
13 Posts
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August 17th, 2022 10:00
I had that problem when I first got my laptop (M15 r6) in February of this year. From reading other people's forum posts, I discovered that Alienware Command Center behaves better for some people when downloaded from the Windows Store instead of the pre-installed one. So I uninstalled AWCC and got the Microsoft Store one instead (named "My Alienware" as a package), and sure enough it worked for me.