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September 20th, 2024 03:51
AWCC Overlay Interference
I recently re-installed the game Hogwarts Legacy, and an issue with the AWCC Overlay (some part of Alienware's system setup I assume) became very obvious. Whenever combat in the game would trigger, the AWCC Overlay would pop-up over the game taking controls in the game away from me so as to notify me the game (I assume as nothing else of any importance is running in the background) is using a lot of my processing (CPU and GPU, but mainly the GPU) power. Needless to say, this is highly annoying and inconvenient as I have to switch back to the game quickly so as to avoid getting killed. Something I have a lot of trouble doing easily as I have a fair amount of neurological issues in my hands. I've had problems of this sort with other games that apparently make heavy use of the GPU, but not quite to the point this game has.
DELL-Chris M
Community Manager
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56.8K Posts
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September 20th, 2024 14:41
If you want assistance from Dell support agents, they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them.
Our users cannot assist until you provide more data =
* What specific Alienware Laptop model?
* What version of AWCC?
I419Kraus
1 Rookie
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2 Posts
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September 20th, 2024 16:23
I'd hoped this was a known issue that could easily be corrected without tying up an agent with another support session. Such as a tweak in some settings somewhere. Okay, that will have to wait as there are too many things going on in my life over these next few days to budget time for that. Probably next week.